Head Business and Operations

Role: Head of Business Operations, Founder's Office Lead

Company: Sagenext Infotech
Location: Gorakhpur, Uttar Pradesh On-site; Remote considered for the right candidate
Experience: 4-8 Years
Reports To: Chief Executive Officer

About the Role:

Sagenext Infotech is looking for a Head of Business Operations / Founder's Office Lead to work directly with the CEO and drive business priorities into measurable execution.

This is an ownership-driven role, ideal for someone who enjoys building processes, improving operations, solving business problems, and driving cross-functional initiatives.

Key Responsibilities:

• Work directly with the CEO to convert business priorities into execution plans.
• Drive new business/service initiatives from planning to launch.
• Manage operating reviews, priorities, timelines, owners and follow-ups.
• Improve customer support, customer success, SLAs and escalation handling.
• Strengthen sales operations, CRM discipline, pipeline management and reporting.
• Connect marketing activities with lead quality, conversion and revenue.
• Improve onboarding and overall service delivery.
• Build and improve SOPs, dashboards, systems and performance processes.
• Identify operational gaps, solve root causes and improve business efficiency.
• Ensure teams remain accountable for agreed goals and commitments.

Requirements

• 4-8 years of experience in Business Operations, Founders Office, Chief of Staff, Strategy & Operations, Program Management, Customer Operations or General Management.
• Strong hands-on execution experience with measurable business outcomes.
• Experience in B2B SaaS, technology, managed services, IT support, cloud, cybersecurity or customer success is preferred.
• Experience with US-based B2B customers is an advantage.
• Strong analytical, structured thinking and problem-solving skills.
• Excellent written and verbal communication.
• Ability to prioritise, take ownership and work independently in a founder-led environment.
• Comfortable handling difficult conversations and holding teams accountable.
• MBA preferred; a technical or business graduation is an advantage.
• Candidates should be able to demonstrate specific results they have personally delivered.

Who Should Apply?

We are looking for a builder and problem-solver, not someone who only coordinates tasks. The ideal candidate takes ownership, creates systems, improves processes and measures success through business results and impact.

What We Offer

• Direct access and working relationship with the CEO.
• Company-wide responsibilities and meaningful decision-making scope.
• Best-in-industry compensation for the right candidate.
• Performance-linked variable pay based on measurable KPIs.
• Career progression toward VP Operations / COO based on demonstrated performance.

How to Apply

Send your CV to [email protected]

HR Contact: +91 73950 52969