Head – Business Operations

Job Summary

We are looking for an experienced Head - Business Operations to lead business operations responsibilities for a growing business or client assignment. The role will set direction for the function, lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions. The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change. Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting. We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development.

The role requires 10-16 years of relevant experience.

Location

Delhi

Responsibilities

• Lead business operations responsibilities for a growing business or client assignment.
• Set direction for the function.
• Lead a capable team.
• Remain closely involved in business performance, key relationships and senior stakeholder decisions.
• Translate business objectives into practical plans.
• Review performance through clear metrics.
• Coach team members.
• Manage internal and external stakeholders.
• Step in to resolve issues when priorities change.
• Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.

Skills

• Business development
• key account management
• team leadership
• stakeholder management
• revenue growth