Head Change Management

Head : Change Control

Role Purpose
Responsible for governing end-to-end Change Management processes to ensure all network changes are executed in a controlled, compliant, and risk-free manner, minimizing service impact.

Key Responsibilities

• Drive adherence to Change Management governance & CAB approvals
• Ensure risk assessment, impact validation, and rollback readiness
• Monitor and improve change success rate & reduce failures
• Ensure audit compliance and complete traceability of changes
• Coordinate with NOC, Planning, and Vendor teams for compliance
• Drive automation and process improvements for compliance

Eligibility Criteria

• Experience: 710 years in Telecom, Mobility Core experience will be preferred
• Strong exposure to Change Management / NOC operations
• Hands-on experience with CRQ tools (Remedy or other similar ITSM tool).

Key Competencies

• Execution Excellence & Ownership
• Stakeholder Management & Collaboration
• Risk Assessment & Problem Solving
• Audit & Compliance Orientation

Success Indicators

• 100% CRQ visibility
• Zero critical outages due to change failures
• Compliance measurement & adherence