Head

Roles and Responsibilities :

• Manage customer complaints and escalate issues to senior management when necessary.
• Handle guest relations by providing exceptional service, resolving conflicts, and ensuring a positive experience.
• Oversee team handling, training, and development to maintain high standards of performance.
• Develop strategies to improve customer satisfaction ratings through effective communication skills.

Job Requirements :

• 5-9 years of experience in hospitality industry with focus on CRM, complaints resolution, or similar roles.
• Excellent communication skills for effective interaction with customers at all levels.
• Proven track record in managing teams and driving results-oriented initiatives.