Head Customer Engineering

Role Purpose

To lead the Customer Engineering function for EME and act as the single-point owner for all engineering engagements with OEMs and Tier-1 customers across Automotive Electronics, Telematics, ADAS, ECUs, BCMs, IoT, Connected Vehicle Systems, Climate Control, EV Electronics and emerging technologies.

The incumbent will drive customer acquisition, technical solutioning, RFQ response, product development coordination, design localization, NPI execution and engineering relationship management to accelerate business growth and position EME as the preferred electronics manufacturing and engineering partner for global and domestic automotive customers.

Overall Experience

• 15-20 years of experience in Automotive Electronics.

Key Responsibilities

1. Customer Engineering Leadership

• Lead the Customer Engineering organization for all Automotive Electronics programs.
• Build strong technical relationships with OEMs, Tier-1 customers and technology partners.
• Translate customer requirements into engineering solutions and manufacturing programs.
• Act as the primary engineering interface between customers and EME internal teams.
• Drive engineering credibility and establish as a technology-focused electronics partner.

2. Business Development Support

• Support Business Head and Sales teams in acquisition of new programs.
• Participatein customer meetings, technical reviews and RFQ discussions.
• Provide engineering feasibility, solution architecture and cost optimization inputs.
• Identify new technology opportunities in Connected Mobility, ADAS, Telematics and EV Electronics.
• Support annual order book and revenue growth plans.

3. Product & System Engineering

Lead customer engineering activities for:

• TelematicsControl Units (TCU)
• ElectronicControl Units (ECU)
• IoT
• Climate Control
• Body Control Modules (BCM)
• Central Control Units (CCU)
• Driver Monitoring Systems (DMS)
• ADAS Solutions
• IntelligentRider Assistance Systems (iRAS)
• Review architecture, hardware, software and mechanical requirements.
• Ensure alignment with automotive standards and customer specifications.

4. Customer Satisfaction

• Drive customer technical reviews and escalation management.
• Ensure best-in-class responsiveness for engineering queries.
• Improve customer scorecards and engineering satisfaction metrics.
• Develop long-term strategic partnerships with key accounts.

Educational Qualifications

• B.E./B.Techin Electronics, Electrical, Instrumentation, Mechatronics, Automotive Electronics or related discipline.