Head Delivery

Key Roles and Responsibilities

• Manage the entire project delivery lifecycle, from initiation through planning, execution, monitoring, and closure.
• Define project scope, timelines, and deliverables in alignment with business requirements and resource capabilities.
• Coordinate cross-functional teams including developers, QA, UX designers, DevOps, support, and third-party vendors.
• Act as the primary point of contact for clients or business stakeholders, ensuring transparency and satisfaction throughout the engagement.
• Monitor and manage project risks, issues, and dependencies, with timely escalation and resolution.
• Track and report delivery performance using KPIs, SLAs, velocity, and burn-down charts.
• Facilitate agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews (if applicable).
• Ensure high-quality output by enforcing testing, code reviews, and quality control measures.
• Manage budgets, resources, and project financials, ensuring cost efficiency.
• Drive process improvements and contribute to delivery excellence frameworks.
• Foster a high-performance, collaborative team culture through coaching, feedback, and conflict resolution.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Engineering, Business, or related field (Masters preferred)
• 510 years of experience in project delivery, service delivery, or technical program management
• Strong knowledge of Agile, Scrum, or Kanban methodologies
• Proficiency in delivery tools like JIRA, Trello, Azure DevOps, or Asana
• Excellent communication, stakeholder management, and negotiation skills
• Proven ability to manage multiple projects simultaneously
• Experience working with distributed and cross-functional teams
• Understanding of software development, DevOps, or IT infrastructure (preferred for technical delivery roles)
• Certification in PMP, CSM, ITIL, or SAFe (preferred)

Skills Required

• Strategic thinker with hands-on execution capability
• Solution-oriented with a proactive mindset
• Strong leadership and team motivation abilities
• Attention to detail and commitment to delivery excellence