Head Dental Receptionist

Head Dental Receptionist – Front of House & Compliance

Private Family Dental Practice in Borehamwood | Full-Time

We’re looking for a friendly, hardworking and proactive Dental Receptionist to join our small, family-feel private dental practice and become an integral member of the team.

We are predominantly private, with a small NHS contract providing care for children. Our reception team is an important part of the patient experience, and we’re looking for someone who will take pride in being the welcoming face of the practice and being the main point of contact for our patients.

This is primarily a reception and front-of-house role, with additional responsibility for supporting and taking ownership of practice compliance and liaising closely with our nursing team to manage this.

The Role - Your main responsibilities will include:

• Welcoming patients and providing a warm, friendly and professional front-of-house experience
• Managing the reception desk, telephone calls, emails and patient enquiries
• Booking and coordinating appointments on Dentally
• Managing patient payments and general administration
• Supporting the smooth running of the practice day-to-day
• Liaising with dentists, nurses and other members of the team
• Looking after our private patients and supporting our small NHS children’s service
• Helping patients feel comfortable, valued and well looked after
• Taking responsibility for compliance tasks, including keeping records and documentation up to date, completing audits and ensuring important checks and processes are maintained
• Noticing what needs doing and using your initiative to get it done
• Assist the hygienists with decontamination of dental instruments
• Being confident to step into surgery and assist clinicians as cover

The person we’re looking for:

We’re looking for someone who is genuinely hardworking, organised and takes pride in their work. You’ll ideally be someone who:

• Is warm, approachable and naturally good with people
• Has excellent attention to detail and hard working
• Is organised and reliable
• Has lots of initiative and doesn’t always need to follow instructions
• Is happy to take on responsibility and see things through
• Works well as part of a small, close-knit team
• Is confident communicating with both patients and the clinical team
• Understands the importance of confidentiality and professionalism
• Is keen to learn and develop their role within the practice
• GDC registered

GDC registration is required as the role will require you to assist in surgery, when required. This will also allow you to understand the clinical environment and confidently communicate with the dental team, as well as ask questions or raise concerns when needed.

About Us:

We’re a small, friendly, family-feel dental practice where we genuinely know our patients and care about the service we provide. We’re looking for someone who wants to become a valued part of our team - someone who will be dependable, get stuck in and take pride in helping the practice run beautifully.

If you’re a people person, naturally organised, hardworking and someone who sees something that needs doing and simply gets on with it, we’d love to hear from you.

Please send your CV and a short covering message telling us a little about yourself and why you think you’d be a good fit for our practice.

Pay: £15.00-£17.00 per hour

Expected hours: 38.25 per week

Benefits:

• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have experience using Dentally?

Experience:

• Dental practice: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• GDC registration (required)

Work Location: In person