Head - Dispatch & Logistics

Job highlights

• Graduate with logistics or supply chain background and 4-7 years experience including supervisory role
• Manage end-to-end dispatch operations, coordinate logistics and inventory, supervise team, ensure timely order fulfillment and accurate documentation

About the Role

We are looking for an experienced and result-oriented Dispatch Manager to oversee dispatch operations, logistics coordination, inventory movement, packaging, and timely order fulfilment. The ideal candidate will ensure smooth day-to-day operations, accurate documentation, cost-effective transportation, and efficient coordination with internal teams and logistics partners.

Key Responsibilities

• Dispatch Operations: Manage end-to-end dispatch activities, ensuring timely and accurate order processing and shipment.
• Team Management: Supervise and guide the dispatch team, allocate daily tasks, and monitor productivity.
• Order Fulfilment: Coordinate with sales, warehouse, production, and accounts teams to ensure orders are dispatched as per schedule.
• Packaging & Quality Checks: Ensure proper packaging, labelling, quantity verification, and adherence to product handling standards.
• Logistics Coordination: Coordinate with transporters, courier partners, and third-party logistics providers for timely deliveries.
• Inventory Management: Monitor stock movement, maintain dispatch records, and ensure accurate reconciliation of dispatched goods.
• Documentation: Maintain invoices, delivery challans, e-way bills, LR/GR receipts, shipment details, and other relevant dispatch documents.
• ERP Management: Ensure accurate and timely updating of dispatch transactions, inventory movements, and shipment details in the ERP system.
• Cost Control: Monitor transportation and packaging costs and identify opportunities to improve operational efficiency.
• MIS & Reporting: Prepare daily dispatch reports, pending order reports, delivery status updates, and other operational reports.
• Issue Resolution: Handle dispatch discrepancies, delayed shipments, damaged goods, and delivery-related concerns.

Required Qualifications & Experience

• Graduate in any discipline; a degree or diploma in Logistics, Supply Chain Management, or Operations will be preferred.
• 47 years of relevant experience in dispatch, warehouse, or logistics operations, preferably with at least 2 years in a supervisory or managerial role.
• Experience in FMCG, food processing, or manufacturing industries will be an advantage.
• Working knowledge of ERP systems, inventory management, Excel, and dispatch documentation.
• Strong team management, planning, coordination, and problem-solving skills.
• Ability to manage high-volume dispatch operations and meet strict timelines.