Head - E Commerce & Digital Business

Job Description | Head E-Commerce & Digital Business

Company Name: GEEKEN SEATING COLLECTION PVT. LTD.

About Geeken Furniture (https://geeken.in/):

Geeken Furniture is one of India's leading manufacturers of premium office furniture and workspacesolutions, catering to corporates, institutions, government organizations, and commercial

establishments across the country. With a strong manufacturing footprint, an expanding distribution network, and a customer-centric approach, Geeken is committed to delivering innovative, ergonomic, and sustainable furniture solutions. As the organization embarks on its next phase of growth, the company is focused on strengthening operational excellence, improving profitability, driving digital transformation, and expanding its market presence.

JOB PURPOSE:

1. E-COMMERCE STRATEGY & P&L

• Develop and execute Geekens e-commerce growth strategy across D2C and marketplaces.
• Own online revenue, GMV, margins, contribution and annual/quarterly business targets.
• Identify new digital channels and revenue opportunities.

2. MARKETPLACE & D2C

• Lead Geekens presence across Amazon, Flipkart, Pepperfry, Urban Ladder, WoodenStreet and other

relevant platforms.

• Own marketplace relationships, commercial negotiations, assortment and visibility.
• Drive D2C website growth, conversion, customer experience and retention.

3. DIGITAL MARKETING & CUSTOMER ACQUISITION

• Drive performance marketing, SEO, CRM, social, content and digital campaigns.
• Optimise CAC, ROAS, conversion and customer lifetime value.
• Build a strong organic and paid acquisition engine.

4. CATEGORY, PRICING & MERCHANDISING

• Develop online assortment, product architecture, pricing and promotional strategy.
• Drive product launches, online merchandising and category growth using customer and market insights.

5. SUPPLY CHAIN & CUSTOMER EXPERIENCE

• Work with Manufacturing, SCM and Finance on demand planning, inventory and fulfilment.
• Improve delivery timelines, cancellations, returns and installation experience.

6. OMNICHANNEL

• Integrate digital with Geekens showrooms, dealers and distribution network.
• Develop online-to-offline and offline-to-online customer journeys.

7. DATA & ANALYTICS

• Build a concise e-commerce dashboard covering revenue, margin, traffic, conversion, CAC, ROAS, AOV, inventory and customer metrics.
• Use data to drive pricing, assortment, marketing and business decisions.

8. TEAM & LEADERSHIP

• Build and lead the e-commerce organisation across marketplace, D2C, digital marketing, merchandising, CRM and analytics.
• Work closely with Marketing, Sales, Product, Manufacturing, SCM, Finance and Technology.

COMPETITIVE & MARKET EXPOSURE:

The candidate should understand and continuously benchmark: Pepperfry | Urban Ladder | WoodenStreet | Wakefit | Royaloak | Livspace | Godrej Interio

IDEAL CANDIDATE PROFILE:

• 20-25 years of overall experience, with 15+ years in E-commerce / D2C / Marketplace leadership.
• Experience in Furniture, Home, Lifestyle, Consumer Durables or other high-consideration consumer categories preferred.
• Proven experience scaling an e-commerce business and owning commercial/P&L outcomes.
• Strong exposure to both D2C and marketplaces, with experience managing significant digital revenue and cross-functional teams.
• Strong understanding of performance marketing, CRM, SEO, analytics and e-commerce technology.
• MBA / PGDM preferred. Certifications or exposure in Google Analytics, Google Ads, Meta, SEO, Shopify/Magento or equivalent platforms are an advantage.

KEY COMPETENCIES:

Commercial acumen | Digital & E-commerce expertise | P&L ownership | Customer orientation | Data- driven decision making | Category management | Negotiation | Team leadership | Cross-functional collaboration

SUCCESS IN THE ROLE:

Build Geekens e-commerce business into a scalable and profitable digital growth engine, leveraging its manufacturing capabilities, product portfolio, brand and physical distribution network.