Head – Emergency Response Governance & Command Activation

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Establish and govern the organization’s emergency response policies, frameworks, and command activation processes. Ensure the company is prepared for network incidents, disasters, and crises through structured readiness, cross-functional coordination, and regulatory compliance.

Establish and govern the organization’s emergency response policies, frameworks, and command activation processes. Ensure the company is prepared for network incidents, disasters, and crises through structured readiness, cross-functional coordination, and regulatory compliance.

Duties And Responsibilities

• Maintain and enforce the Emergency Response Governance Framework for network-impacting events.
• Define incident classification levels, escalation pathways, and RCMT activation criteria.
• Lead the structured activation and management of the RCMT.
• Ensure accurate and timely SITREPs, dashboards, and executive communications during incidents.
• Align cross-domain activities across Core, Transport, Access, Power, IT, and Field Operations.
• Oversee readiness, maintenance, and compliance of response playbooks and command structures.
• Facilitate command drills, tabletop exercises, and emergency simulations.
• Ensure proper handover to Network Recovery & Normalization post-incident.
• Advise NRRO Department Head and LT/ELT on incident status, risks, and mitigation measures.

Top Deliverables

• NRRO Emergency Response Governance Framework (updated annually)
• DRT Activation Playbooks & Incident Classification Protocols
• SITREP & Executive Dashboard Templates
• Command Drill and Simulation Completion Reports
• Post-Event Handover & Lessons Learned Reports

Competencies

• Crisis Leadership & Command
• Strategic Decision-Making Under Pressure
• Incident Governance & Control
• Multi-Stakeholder Coordination
• Communication & Information Management

Skills

• Incident escalation and reporting
• Telecommunication network knowledge (Core, Transport, Access, Power)
• Analytical & rapid decision-making
• Cross-functional leadership and stakeholder engagement

Hiring Requirements

• Bachelor’s degree in Engineering, IT, Risk Management, or related field.
• 5+ years in network operations, disaster recovery, emergency response governance, or crisis management.
• Knowledge of telecom networks, RAN operations, ICS frameworks, and DR/BCP standards.
• Proven policy governance, cross-functional coordination, and crisis decision-making skills.
• Certifications in ISO 22301/22320, ICS, or Emergency Management are advantageous.

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.