Head - Global Logistics, E-Commerce Fulfilment (export)

Role Context

• Regal Kitchen Foods Limited is an export-focused food company serving private-label and own-brand business across international markets.
• The business serves B2B retail chains as well as e-commerce/online channels, with active operations in the USA and Canada and a recently started UK e-commerce business.
• The role must manage the complete logistics chain - from factory dispatch in India to international freight, destination warehousing, B2B delivery, e-commerce fulfilment and final-mile delivery to the end customer.

Role Purpose

• Build and lead a truly end-to-end global logistics and fulfilment function rather than a traditional export-shipping team.
• Own service levels and cost from India origin through destination customs/port handling, overseas 3PL warehousing, retail replenishment, e-commerce order fulfilment, parcel shipping and returns.
• Continuously reduce landed logistics cost per case/order while improving delivery speed, inventory availability and customer experience.

Key Responsibilities

1. India Export & International Freight

• Lead container planning, FCL/LCL, ocean and air freight strategy from India to the USA, Canada, UK and other markets.
• Own carrier/forwarder selection, rate negotiation, routing, booking, sailing schedules and freight contracts.
• Control export documentation, customs/CHA coordination, port movement, cut-offs,detention/demurrage exposure and shipment exceptions.
• Optimise container utilisation, mode selection, consolidation and packaging configuration to reduce freight cost per unit.

2. Destination Logistics, Customs & 3PL Warehousing

• Manage the destination-side flow after vessel/air arrival: customs clearance coordination, port drayage, appointment scheduling, warehouse receiving and inventory put-away.
• Evaluate and manage 3PL warehouses in the USA, Canada and UK, including storage, inbound, pick/pack, pallet handling, value-added services and outbound rate cards.
• Build detailed 3PL cost calculators covering receiving, storage, pick-and-pack, carton/pallet handling, packaging materials, labelling, account fees, minimums, outbound shipping, returns and all accessorial charges.
• Validate 3PL quotations against actual order profiles and expected volumes, identify hidden or variable charges and recommend the lowest total-cost provider without compromising service levels.
• Design the right warehouse network based on customer concentration, delivery zones, transit time and inventory carrying cost.
• Control warehouse KPIs, ageing inventory, damage, claims, reconciliation, inventory accuracy and service-level adherence.

3. B2B Retail Chain Fulfilment

• Manage delivery to major retail/distribution networks, including routing guides, appointment deliveries, pallet/carton standards, ASN/EDI coordination where applicable and proof of delivery.
• Track OTIF/fill-rate performance and reduce retailer chargebacks, delivery failures, re-delivery cost and compliance penalties.
• Plan replenishment from overseas warehouses to retail customers while balancing service level and working capital.

4. E-Commerce Fulfilment & Marketplace Logistics

• Own end-to-end fulfilment for online channels such as Walmart, Temu and other marketplaces/direct e-commerce platforms.
• Understand marketplace order flow, fulfilment SLAs, pick-pack-ship operations, label requirements, parcel handover, tracking, failed deliveries and returns.
• Work with OMS/WMS/TMS/ERP and marketplace portals to create accurate order-to-delivery visibility.
• Design scalable fulfilment processes for peak periods, promotions and fast-growing order volumes.
• Calculate marketplace logistics costs by SKU, order size, fulfilment method and geography, including marketplace fulfilment fees, inbound placement or transfer costs, storage, removal/return fees, parcel shipping and penalties.
• Compare marketplace-managed fulfilment, seller fulfilment through a 3PL and direct shipping to determine the most profitable fulfilment route for each SKU and channel.

5. Last-Mile Delivery & Parcel Cost Optimisation

• Have hands-on knowledge of parcel/last-mile carrier models, including national carriers, regional carriers and 3PL parcel solutions in the USA; equivalent market knowledge in Canada/UK is preferred.
• Understand zone-based parcel pricing, DIM/volumetric weight, residential/remote-area charges, fuel/peak surcharges, minimum charges and other accessorials.
• Use zone skipping, parcel consolidation, multi-node fulfilment, carrier allocation and service-level selection to reduce cost per order.
• Benchmark courier/parcel contracts and audit carrier invoices to identify overcharges and savings opportunities.
• Continuously source and negotiate lower-cost local freight, drayage, LTL/FTL, regional parcel and last-mile delivery partners in destination markets, using lane-level and zone-level comparisons rather than headline rates alone.
• Build an efficient reverse-logistics/returns process with clear disposition rules and cost controls.

6. Cost, Network & Process Optimisation

• Create a total logistics cost model from factory gate to customer doorstep: origin freight, ocean/air, customs, drayage, warehouse, pick/pack, B2B delivery, parcel delivery and returns.
• Track cost per container, case, pallet, order and delivered unit by market/channel/customer.
• Identify savings through contract negotiation, network redesign, shipment consolidation, packaging optimisation, warehouse location, carrier mix and better inventory positioning.
• Prepare annual logistics budgets and monthly variance/savings dashboards.
• Own pre-payment verification of freight, 3PL, warehouse, marketplace logistics and last-mile invoices by matching billed charges against contracts, rate cards, shipment data, weights/dimensions, zones, service levels and proof of delivery.
• Create a documented invoice-approval workflow with exception flags, supporting calculations, dispute recovery and Finance sign-off; no logistics invoice should be released for payment without operational validation.

7. Team Leadership & Controls

• Lead and upgrade the existing shipping/logistics team from an export-documentation mindset to an end-to-end international fulfilment capability.
• Create SOPs, escalation matrices, shipment trackers, warehouse controls and performance dashboards.
• Train the team on destination logistics, e-commerce fulfilment, last-mile economics and cost optimisation.
• Work closely with Sales, Finance, Production, Planning, Customer Service, IT/ERP and overseas partners.

Candidate Profile - Must Have

• 10+ years of logistics/supply-chain experience, with meaningful leadership responsibility.
• Strong hands-on experience in international logistics from India to overseas markets; USA experience is

mandatory. Canada and/or UK exposure is strongly preferred.

• Direct experience with overseas 3PL warehousing and e-commerce/parcel fulfilment - not only export

shipping or freight forwarding.

• Practical knowledge of last-mile pricing, delivery zones, parcel carrier rate cards, DIM weight and cost-

per-order optimisation.

• Experience serving B2B retail chains, e-commerce marketplaces or omnichannel consumer businesses.
• Strong negotiation capability with shipping lines, forwarders, 3PLs, warehouses, drayage providers and

parcel carriers.

• Comfort with logistics data, cost models, Excel/BI reporting and ERP/WMS/TMS/OMS systems.
• Demonstrated ability to build SKU-, order-, lane- and provider-level cost calculators for 3PL, marketplace

fulfilment, local freight and last-mile delivery.

• Hands-on experience auditing logistics invoices before payment, reconciling billed charges to agreed rate

cards and recovering overbilling.

• Ability to build processes and teams while remaining hands-on in day-to-day problem solving.

Preferred Background

• FMCG, food, consumer products, retail, D2C/e-commerce, private label or high-volume import/export

business.

• Experience managing both pallet/carton B2B shipments and single-order parcel fulfilment.
• Exposure to food/FMCG cross-border compliance and coordination with customs/compliance teams.
• Bachelor degree in Supply Chain, Logistics, Operations, International Trade or equivalent; relevant

professional certification is an advantage.

Key Performance Indicators (KPIs)

• Total logistics cost per case/order/delivered unit.

• Freight and fulfilment savings versus budget/baseline.

• On-time delivery / OTIF / marketplace fulfilment SLA.

• Warehouse pick-pack accuracy and inventory accuracy.

• Last-mile cost per order and average transit time.

• Detention, demurrage, accessorials, chargebacks and avoidable logistics penalties.

• Damage, loss, claims and returns rate.

• Container utilisation and shipment consolidation efficiency.

• Invoice accuracy, value of billing errors prevented/recovered and percentage of logistics invoices

validated before payment.

• Savings from local freight, 3PL, marketplace fulfilment and last-mile sourcing or renegotiation.