Head, Governance & Process Control

About the role

This is a newly created Group-level role responsible for building the governance and process control framework from the ground up. You will design clear, practical rules for how authority, approvals and accountability work across the Group, strengthening control while keeping the business agile.

You will own the rules and process design, working closely with senior stakeholders to build a framework that is practical, scalable and fit for the way the business operates.

Key responsibilities

• Build, implement and maintain the Group-wide Delegation of Authority (DoA) and signing framework across all entities
• Design clear, practical approval workflows for key business processes, including procurement, payments, contracts, account opening, company seals and appointments
• Assess new business activities and scenarios, determining when existing controls apply and when new processes or approval routes are required
• Translate governance requirements into clear processes and controls, and configure them across Jira, ERP and CLM workflows
• Provide clear guidance on approval ownership and authority, including challenging senior stakeholders when decisions fall outside their delegated authority
• Resolve cross-functional ownership and approval issues with clear, objective rationale
• Define appropriate exceptions, including fast-track and emergency routes, ensuring decisions remain properly documented and auditable
• Drive remediation of authority breaches and escalate material issues to the CEO where required
• Lead first-line control self-assessments and annual reviews to ensure the framework remains effective and fit for purpose

About you

• CIA, CISA or other relevant professional qualifications (nice to have)
• 6+ years of experience in internal controls, operational risk, process design, governance or a related field
• Proven track record of independently designing and implementing an authorisation or approval framework from the ground up
• Strong understanding of how business operations work in practice, including the flow of funds, contracts, vendors and approvals
• Strong judgement in setting approval thresholds and designing controls that are clear, practical and difficult to bypass
• Hands-on experience designing or configuring approval workflows in Jira, ERP, CLM or similar systems
• Able to turn complex governance requirements into clear, practical rules and processes, with the confidence and influence to gain buy-in from senior stakeholders
• Experience in a regulated environment, such as financial services, payments, brokerage or fintech (nice to have)