Head Group Service

Role & Responsibilities

Star Group is looking for an experienced Head Group Service to lead and transform after-sales operations across its multi-location, multi-brand automobile dealership network.

• Lead and mentor Service & Spares Heads across all dealerships.
• Drive service revenue, profitability, CSI, PMS retention and overall after-sales performance.
• Improve labour sales, spare parts business, workshop productivity and customer retention.
• Drive workshop bay productivity, manpower utilization and value-added services.
• Build strong OEM relationships and ensure compliance with service standards, processes and audits.
• Lead digital transformation, process standardization and continuous improvement.
• Review business KPIs, receivables and ageing and drive corrective actions.
• Strengthen cost controls, vendor processes, insurance approvals and claim settlements.
• Oversee workshop infrastructure, equipment and technology investments.
• Develop MIS, dashboards and structured review systems for data-driven decision-making.
• Benchmark service operations against industry best practices and drive sustainable profitability.

Preferred candidate profile

• 15-20+ years of experience in Automotive After-Sales / Service Operations.
• Proven experience in leading multi-location service operations and large teams.
• Strong expertise in Workshop Operations, Spare Parts, Warranty, CSI and Service Profitability.
• Strong understanding of OEM processes, business analytics and operational excellence.
• Toyota ecosystem experience preferred.
• Engineering Graduate, preferably Mechanical / Automobile Engineering.
• Strong leadership, team-building and stakeholder-management capabilities.

Perks and benefits

• Senior Group-level leadership role.
• Opportunity to lead service transformation across multiple businesses and locations.
• Direct exposure to senior leadership/promoters.
• Performance-driven professional environment.
• Competitive compensation commensurate with experience and role fit.