Head Host

Responsibilities:

• Prepare daily and monthly work plans and host area schedules in coordination with the Outlet Manager, in accordance with SOPs.
• Manage and oversee customer reservations, including regular customers, priority customers, and walk-ins, based on seating availability, time, and party size.
• Welcome and escort customers according to their reservations, while providing information about outlet facilities, events, and promotions.
• Monitor and review daily, weekly, and monthly customer visit records and reports.
• Maintain positive customer relationships by handling complaints and providing relevant product and service recommendations.
• Ensure the Host Team delivers friendly, professional, and consistent greetings to create a positive first impression and uphold hospitality standards.
• Collect, update, and utilize customer data for reservations, marketing activities, and loyalty programs, including customer follow-ups to drive engagement.

Requirements:

• Minimum SPM; Diploma in Hospitality, F&B, or related field is an advantage.
• Experienced as a 2–3 years as a Head Host / Senior Host or 3–4 years as a Host in a hospitality or F&B environment.
• Have a strong leadership, communication, problem Solving, adaptability, and service mindset.
• Preferably female candidate.

Pay: RM3,500.00 - RM4,500.00 per month

Application Question(s):

• How much is your current salary?

Experience:

• Hospitality: 2 years (Preferred)

Work Location: In person