Head Hostess

HEAD HOSTESS

Big Wine Freaks | Singapore

At Big Wine Freaks, hospitality is about more than great food and exceptional wine. It's about creating an atmosphere where people feel welcome, comfortable and excited to be part of the experience.

We're looking for an experienced, confident and outgoing Head Hostess to join our Front of House team.

As the first point of contact for our guests, you'll play a key role in setting the tone for their evening. Beyond welcoming guests, you'll take ownership of reservations, guest relations, floor coordination and event enquiries, working closely with management to ensure smooth operations and memorable experiences.

We're looking for someone who combines a natural talent for hospitality with strong organisational skills, attention to detail and a proactive, hands-on approach.

THE ROLE

Guest Experience & Hospitality

• Welcome guests with warmth, confidence and personality, creating a positive first impression.
• Build and maintain relationships with regular guests, recognising their preferences and ensuring a personalised experience.
• Manage guest requests, special occasions and expectations professionally.
• Handle guest feedback and concerns with confidence, involving management when necessary.
• Maintain a welcoming and engaging atmosphere throughout the evening.

Reservations & Floor Management

• Oversee daily reservations, table allocations and seating arrangements to ensure efficient use of the restaurant's capacity.
• Manage reservations across booking platforms, phone calls, emails and messaging channels.
• Coordinate seating times, table turnover, walk-ins and last-minute changes while maintaining a positive guest experience.
• Work closely with the service team and management to ensure smooth guest arrivals and seating arrangements.
• Maintain accurate guest profiles, reservation notes and special requests in the reservation system.
• Anticipate operational challenges and proactively find solutions.

Events & Private Bookings

• Proactively identify opportunities for private events, corporate gatherings, celebrations and group bookings.
• Manage incoming event enquiries and follow up with prospective clients to convert enquiries into confirmed bookings.
• Work hand in hand with management on event proposals, planning, coordination and execution.
• Act as a key point of contact for event organisers, ensuring clear communication from the initial enquiry through to the event itself.
• Coordinate with the kitchen, bar and service teams to ensure event requirements are understood and properly executed.
• Develop relationships with corporate clients and regular guests to encourage repeat bookings and future event opportunities.
• Support management in identifying new opportunities to grow event and private booking revenue.

Team Coordination & Operational Standards

• Take ownership of the reception and hostess station, maintaining a professional and organised operation.
• Coordinate with the Front of House team to ensure smooth communication and service flow.
• Ensure reservation procedures, guest communication and hospitality standards are consistently followed.
• Support the training and development of junior team members.
• Assist management with daily operational requirements and guest relations initiatives.

WHAT WE'RE LOOKING FOR

• Previous experience in a guest relations position, preferably within a premium restaurant or hospitality environment.
• Excellent communication and interpersonal skills, with a confident, outgoing and approachable personality.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Experience managing restaurant reservations, seating plans and guest expectations.
• A proactive and commercially minded attitude, with an interest in developing events and private bookings.
• Experience coordinating private events or corporate bookings is an advantage.
• Familiarity with reservation management systems such as SevenRooms is an advantage.
• Excellent attention to detail, problem-solving skills and a strong sense of responsibility.
• Ability to work independently, take ownership and collaborate effectively with management and the wider team.
• A genuine interest in hospitality, food, wine and creating memorable guest experiences.

Most importantly, we're looking for someone who enjoys interacting with people, takes initiative and understands how to balance warm hospitality with strong operational and commercial awareness.

WHAT WE OFFER

Location: 44 Bukit Pasoh Road, Singapore

Working Schedule: 5-day workweek, evening shifts only

Salary: Competitive salary, negotiable based on experience and suitability

Benefits:

• Annual Wage Supplement (AWS)
• Progressive performance-based incentives
• 14 days of annual leave
• Medical insurance, including dental coverage
• Transportation provided after late-night shifts
• Opportunity for career development within a dynamic and creative hospitality team

HOW TO APPLY

If you have the personality, confidence and organisational skills to lead our guest experience while contributing to the growth of our restaurant, we'd love to hear from you.

Send your CV to [email protected] with the subject line Application – Head Hostess.

Note: We currently do not have available quota for new Work Permit or S Pass applications. Only candidates who are legally eligible to work in Singapore without requiring a new work pass sponsorship will be considered at this stage.

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $3,000.00 - $3,800.00 per month

Benefits:

• Employee discount
• Food provided
• Health insurance
• Professional development

Experience:

• FOH: 1 year (Preferred)

Work Location: In person