Head Hostess - Kuwait

Career Land Center is hiring an experienced Head Hostess for an F&B company in Kuwait .

We are looking for a polished, confident, and guest-focused hospitality professional who can lead the hostess team, manage reservations and table allocation, and ensure every guest receives a warm, professional, and seamless welcome experience. The Head Hostess will support smooth front-of-house operations and maintain high standards of guest engagement, presentation, and service flow.

Key Responsibilities

• Welcome and greet guests warmly and professionally upon arrival.
• Manage guest arrivals, seating, waiting lists, and departures efficiently.
• Ensure guests receive excellent service from the moment they enter the restaurant.
• Handle guest requests, feedback, and minor concerns professionally and promptly.
• Maintain a high standard of hospitality, guest satisfaction, and restaurant image.
• Manage daily reservations, bookings, walk-ins, VIP guests, and special requests.
• Maintain accurate reservation records and monitor table availability.
• Coordinate table allocation according to reservations, guest preferences, and restaurant capacity.
• Manage waiting lists during busy periods and communicate estimated waiting times clearly.
• Monitor table turnover and coordinate with the service team to optimize seating.
• Lead, guide, and support hostesses during daily operations.
• Conduct briefings and communicate important reservations, VIP guests, events, and special requirements.
• Train hostess team members on guest service, telephone etiquette, reservation procedures, and restaurant standards.
• Monitor hostess grooming, appearance, punctuality, and professional conduct.
• Coordinate closely with the Restaurant Manager, Reception Manager, service team, kitchen, and management team to ensure smooth operations.

Requirements

• Previous experience as a Head Hostess, Senior Hostess, Hostess Supervisor, or similar front-of-house role.
• Strong experience in restaurants, cafés, hospitality groups, or F&B operations.
• Experience supporting or leading a hostess team is required.
• Good knowledge of reservations, table management, guest flow, and waiting-list handling.
• Excellent customer-service, communication, and guest-relations skills.
• Confident, presentable, and able to create a strong first impression.
• Strong organizational skills and ability to work under pressure.
• Professional appearance, positive attitude, and strong attention to detail.
• Experience with reservation systems is an advantage.
• International hospitality experience is an advantage.
• Willingness to relocate to Kuwait.

Benefits

• Competitive salary package
• Transportation provided
• Medical insurance
• Paid annual leave
• Airfare/flight benefits according to employment terms
• Employment visa/work permit support
• Relocation support according to employer policy
• Other benefits included in the employment package
• Opportunity to work with a large hospitality group in Kuwait