Head Housekeeper

Head Housekeeper – Azur Lodge

About the role

Azur Lodge is seeking an experienced and hands-on Head Housekeeper to lead our housekeeping department and ensure the exceptional presentation standards expected within our luxury lodge environment.

This is a key operational role responsible for supervising and coordinating the housekeeping team, maintaining consistently high standards across our guest villas and lodge areas, and working closely with other departments to ensure a seamless guest experience.

Contract: Permanent, full-time position with a minimum of 30 hours per week. The role operates on a rotating roster across seven days and requires flexibility to work early mornings, evenings and split shifts to accommodate turndown service, including weekends and public holidays as required.

Pay: $29.00–$32.00 per hour, based on experience

Location: Queenstown, Otago – on-site role

Key responsibilities

• Lead, supervise and coordinate the day-to-day operation of the housekeeping department.
• Allocate daily duties and workloads to housekeeping team members based on occupancy, arrivals, departures and operational requirements.
• Ensure guest villas and lodge areas are cleaned, presented and maintained to Azur Lodge's high standards.
• Inspect completed villas and lodge areas to ensure cleanliness, presentation and attention to detail consistently meet expectations.
• Coordinate and oversee evening turndown service, ensuring villas are prepared to the required standard.
• Train, support and provide ongoing guidance to housekeeping team members.
• Assist with preparing rosters and monitoring staff attendance, punctuality and performance.
• Coordinate closely with Front Office, Maintenance and other departments to ensure villas are ready for guest arrivals and operational issues are addressed promptly.
• Communicate maintenance requirements, damages and other issues identified during housekeeping operations.
• Monitor housekeeping stock levels, linen, amenities, cleaning products and equipment, and assist with stock control and ordering.
• Ensure correct handling, storage and use of cleaning chemicals and equipment.
• Maintain and reinforce health, safety and hygiene procedures within the department.
• Identify opportunities to improve housekeeping procedures, efficiency and service standards.
• Assist with hands-on housekeeping duties when required to support the team and lodge operations.
• Respond professionally and promptly to guest requests relating to housekeeping.
• Help create a positive, organised and supportive working environment within the housekeeping team.

About you

We are looking for someone who takes genuine pride in presentation, has strong attention to detail and is comfortable taking responsibility for both people and operational standards.

Ideally, you will have:

• Previous experience within hotel, lodge or luxury accommodation housekeeping.
• A relevant NZQF Diploma or at least three years of relevant industry experience.
• Previous supervisory, team leader or senior housekeeping experience.
• Strong organisational and time-management skills.
• The ability to allocate work, prioritise tasks and coordinate a team in a busy environment.
• Excellent attention to detail and consistently high presentation standards.
• Strong communication skills and the ability to work effectively with other departments.
• A practical, hands-on approach and willingness to support the housekeeping team when required.
• Flexibility to work early mornings, evenings and split shifts to support turndown service.
• Availability to work across a seven-day rotating roster, including weekends and public holidays.
• A full, clean New Zealand driver's licence is essential.

What we offer

• Competitive hourly rate of $29.00–$32.00, based on experience
• Staff meal provided on every shift
• Supportive and professional team environment
• Opportunities for ongoing development within the lodge

About Azur Lodge

Azur Lodge is a luxury boutique lodge overlooking Lake Wakatipu and the surrounding mountains in Queenstown. Our focus is on providing highly personalised service and an exceptional guest experience, with attention to detail at the heart of everything we do.

The Head Housekeeper plays an important role in maintaining those standards and ensuring every guest villa is presented to the level our guests expect.