Head HR

We are looking for an experienced and strategic Head Human Resources to lead the people function for a fast-growing NBFC/Fintech organization. The role will be responsible for building a high-performance, compliant, scalable and employee-centric organization aligned with the company's business and growth objectives.

The ideal candidate should have strong experience in financial services, NBFC, fintech, lending, digital payments or BFSI, with a proven track record of managing HR across business growth, technology, sales, operations, risk, collections and corporate functions.

Designation: Head Human Resources / CHRO
Industry: NBFC / Fintech / Financial Services highly preferred
Location: Noida
Reporting To: CEO / MD / Board / Group CHRO

Key Responsibilities:

1. HR Strategy & Business Partnership

• Develop and execute the overall HR strategy aligned with the company's business plan and growth agenda.
• Partner with the CEO and leadership team on organization design, workforce planning and people strategy.
• Build HR as a strategic business partner across technology, product, sales, operations, credit, risk, collections and corporate functions.
• Drive organizational effectiveness, productivity and employee engagement.

2. Talent Acquisition & Workforce Planning

• Build a robust talent acquisition strategy for leadership, technology, digital, sales, risk, credit, operations and corporate roles.
• Develop talent pipelines for critical and niche fintech/BFSI positions.
• Drive manpower planning, hiring budgets and recruitment productivity.
• Strengthen employer branding and employee value proposition.

3. Talent Management & Succession Planning

• Establish a strong performance management and talent review framework.
• Identify high-potential employees and create succession plans for critical roles.
• Build leadership development and career progression programs.
• Drive internal mobility and retention of key talent.

4. Compensation & Benefits

• Design competitive compensation structures aligned with fintech/BFSI market benchmarks.
• Lead annual compensation reviews, incentive structures, sales incentives and variable pay programs.
• Ensure internal equity and appropriate governance around compensation.
• Partner with leadership on ESOPs/LTIPs, where applicable.

5. Culture & Employee Engagement

• Build a high-performance, ownership-driven and ethical culture.
• Develop employee engagement and retention initiatives.
• Strengthen communication, leadership connect and employee experience.
• Drive culture integration during rapid growth, restructuring or acquisitions.

6. HR Operations, Policies & Compliance

• Ensure robust HR policies, processes and systems across the organization.
• Oversee HR operations, payroll, employee lifecycle management and HR technology.
• Ensure compliance with applicable employment laws and regulatory requirements.
• Establish appropriate HR governance, documentation, controls and audit readiness.
• Work closely with Legal, Compliance, Risk and Internal Audit teams wherever required.

7. Learning & Development

• Identify organization-wide capability gaps and develop targeted learning programs.
• Build leadership, managerial and functional capability frameworks.
• Establish onboarding and learning journeys for critical employee segments.
• Measure training effectiveness and business impact.

8. Employee Relations

• Establish effective grievance-management and employee-relations processes.
• Handle sensitive employee matters with confidentiality, fairness and sound judgment.
• Develop appropriate disciplinary and conduct-management frameworks.
• Foster a professional, inclusive and respectful workplace.

9. HR Analytics & Technology

• Build HR dashboards and people analytics covering attrition, hiring, productivity, engagement, compensation and workforce costs.
• Leverage HR technology/HRMS to automate and improve employee processes.
• Use data-driven insights to support leadership decision-making.

10. Leadership & Team Management

• Lead and develop the HR team across HRBP, Talent Acquisition, HR Operations, L&D, C&B and employee engagement.
• Build a scalable HR organization capable of supporting rapid business growth.
• Establish clear HR KPIs, governance mechanisms and service standards.

Education:

• 12-15+ years of progressive HR experience, preferably with significant exposure to NBFC, fintech, BFSI, lending, digital financial services or regulated financial institutions
• MBA / PGDM in Human Resources or equivalent qualification.
• Additional qualifications in organizational development, compensation or employment law would be an advantage.

Experience:

• Experience managing HR for a high-growth or transformation-oriented organization.
• Prior experience partnering with CXOs and senior leadership is essential.
• Experience in scaling organizations, building teams and managing organizational change.

Core Competencies:

• Strategic HR leadership
• Business partnering
• Talent acquisition and retention
• Organization design
• Performance management
• Compensation & benefits
• Leadership development
• Employee engagement and culture
• HR governance and compliance
• Change management
• HR analytics
• Strong stakeholder management
• High integrity and confidentiality
• Excellent communication and influencing skills

Ideal Candidate:

The ideal candidate will be a business-oriented HR leader, rather than a purely HR-operations professional, who can balance rapid growth with governance and compliance. Experience in building people practices for a regulated, technology-driven financial services business will be highly preferred.