Head Human Resource

HEAD OF HR

Designation:Head Human Resources (HR Head)

Department:Human Resources

Location:Indore

Industry: Healthcare / IVF & Diagnostic Services

Reporting To: Director

Role Purpose

To lead and manage the complete HR function with strong focus on *HR compliance, licensing & regulatory coordination, SOP and policy development, KRA/KPI implementation, manpower planning, employee performance, recruitment, employee relations and HR operations* across the organisation.

Key Responsibilities

1. HR Strategy & Operations

• Lead end-to-end HR operations across all departments.
• Develop and implement HR policies, processes and systems.
• Ensure effective manpower planning, recruitment, onboarding, attendance, payroll coordination and exit management.
• Maintain accurate and audit-ready HR documentation.

2. Licensing & Compliance

• Take ownership of *HR-related licensing, registrations, renewals and statutory compliance*.
• Coordinate with government authorities, consultants and external agencies wherever required.
• Ensure timely compliance with applicable labour laws, statutory requirements and healthcare-related regulatory requirements.
• Maintain compliance trackers, records and renewal schedules.

3. SOP & Policy Development

• Develop, review and implement *HR SOPs, policies, manuals, workflows and checklists*.
• Standardise HR processes across departments.
• Conduct periodic review and ensure implementation of SOPs at ground level.
• Support preparation for internal, statutory and accreditation-related audits.

4. KRA & KPI Management

• Strong understanding of *KRA/KPI framework and performance management*.
• Develop department-wise and role-wise KRAs and measurable KPIs.
• Establish performance review systems and monitoring mechanisms.
• Work with HODs to identify performance gaps and improvement plans.

5. Recruitment & Manpower Planning

• Lead end-to-end recruitment for clinical, non-clinical, administrative and support functions.
• Prepare manpower plans based on workload, patient volume and organisational requirements.
• Improve recruitment quality, hiring turnaround time and employee retention.

6. Employee Relations & Discipline

• Handle employee grievances, disciplinary matters, conflicts and escalations professionally.
• Ensure proper documentation of warnings, show-cause notices, disciplinary actions and exits.
• Build a culture of accountability, discipline and professional conduct.

7. Training & Development

• Identify training needs department-wise.
• Develop annual training calendars and competency-based development plans.
• Monitor training effectiveness and maintain proper documentation.

8. HR MIS & Reporting

• Prepare monthly HR MIS covering manpower, recruitment, attrition, attendance, leave, performance, training and compliance.
• Present HR insights and recommendations to management.
• Establish dashboards and trackers for effective HR monitoring.

Required Experience & Skills

• 8-12+ years of progressive HR experience*, preferably in healthcare, hospital, IVF, diagnostics or a regulated organisation.
• Strong hands-on experience in *licensing, compliance, SOP/policy development and HR operations*.
• Excellent understanding of *KRA, KPI and performance management systems*.
• Strong knowledge of labour compliance and HR documentation.
• Experience in handling audits, inspections and regulatory coordination.
• Strong leadership, communication, problem-solving and decision-making skills.
• Ability to work independently and implement HR systems from the ground level.
• Good command of *MS Excel, HR MIS and HRMS/HR software*.