Head Human Resources (PSS08070)

About The Company A leading digital lending fintech operating as a regulated Non-Banking Financial Company (NBFC) in India, delivering instant and accessible credit solutions to millions of customers.

Position Overview

This newly created leadership role exists to build a world-class people function that supports the next phase of growth. Reporting directly to the CEO, the Head of HR will transform HR into a strategic business partner, driving organizational effectiveness, leadership capability, employee engagement, and culture, while serving as a trusted advisor to the founders and executive team.

Key Responsibilities

• Develop and execute the overall people strategy aligned with business objectives.
• Build a scalable HR organization capable of supporting rapid business growth.
• Drive organizational design, workforce planning, and leadership capability development.
• Partner with the CEO and CXOs on strategic people initiatives.
• Serve as the primary HR Business Partner to the CEO and Executive Leadership Team.
• Act as a trusted advisor to business leaders on organization design, talent, succession, and leadership effectiveness.
• Provide independent perspectives on organizational health and leadership decisions.
• Serve as the 'voice of the organization' by bringing employee insights and business realities to leadership discussions.
• Build a high-performance yet employee-centric culture and strengthen employee engagement across locations.
• Drive leadership accessibility and communication to improve employee experience throughout the employee lifecycle.
• Lead and strengthen all HR Centres of Excellence including Talent Acquisition, Learning & Development, HR Business Partnering, Administration, and HR support for Customer Experience.
• Oversee HR support for the Customer Experience function, ensuring effective hiring and people management.
• Lead organization-wide change initiatives and modernize HR policies and processes.
• Drive HR technology adoption and HRMS effectiveness, introducing scalable HR practices suitable for a fast-growing fintech organization.
• Build strong relationships across the organization to understand employee pulse, create trust and openness, and ensure people decisions are informed by real employee insights.

Required Experience & Qualifications

• Experience: 15–20 years of progressive HR leadership experience with strong execution capability.
• Leadership: Experience building high-performing HR teams within scaled organizations; strong HR Business Partnering experience; partnering directly with CXOs and founders; managing multiple HR verticals and large, diverse teams.
• Technical Expertise: Expertise in organizational design, workforce planning, talent acquisition, learning & development, HR business partnering, administration, HR technology adoption, and HRMS.
• Soft Skills: Strategic, hands-on, highly approachable, humble, grounded, strong coach and mentor, passionate about people, culture, and leadership development; comfortable operating at every level of the organization and working in a high-growth entrepreneurial environment.

Why Consider this Opportunity?

• Lead the transformation of HR into a strategic business partner at a rapidly growing fintech NBFC.
• Shape organizational effectiveness, leadership capability, and culture at scale across multiple locations.
• Partner directly with the CEO, founders, and executive leadership team on critical people initiatives.
• Drive innovation in HR policies, processes, and technology adoption in a dynamic, high-growth environment.
• Influence a large and diverse workforce including a significant Customer Experience organization.