Head - India COD Ecom

Koozo Commerce Pvt. Ltd. is a Gurugram-based e-commerce company that operates as a house of brands, focusing on innovative, practical, and lifestyle-oriented consumer products.

We are seeking a dynamic, commercially driven, and results-oriented Head – India COD Ecom to lead and scale our Cash-on-Delivery (COD) ecommerce business in India.

The ideal candidate will bring 8–12 years of experience in ecommerce, D2C businesses, Shopify operations, quick commerce, supply chain management, procurement, and performance marketing , with proven expertise in managing P&L, driving revenue growth, and leading high-performing teams.

This is a strategic leadership role requiring an entrepreneurial mindset, strong commercial acumen, excellent communication skills, and the ability to manage the entire ecommerce business lifecycle — from product procurement and marketing to fulfillment, customer experience, and profitability.

1. Business Strategy & P&L Ownership

• Lead the overall strategy, revenue growth, operational performance, and profitability of the India COD Ecommerce business.
• Take complete ownership of the business P&L, including revenue, gross margins, customer acquisition costs, logistics expenses, and contribution margins.
• Develop and execute growth strategies to scale the business sustainably.
• Identify new product categories, market opportunities, and revenue streams.
• Establish business forecasts, operating budgets, financial targets, and performance KPIs.
• Analyze business performance and implement data-driven strategies to improve profitability.

2. India COD Ecommerce Operations

• Oversee end-to-end COD ecommerce operations, including order generation, confirmation, processing, fulfillment, and delivery.
• Develop strategies to maximize order confirmation and successful delivery rates.
• Minimize Return-to-Origin (RTO), cancellations, delivery failures, and operational costs.
• Optimize COD reconciliation, courier performance, order turnaround time, and customer experience.
• Implement scalable operational processes to support business expansion.
• Monitor order-level unit economics and identify opportunities for margin improvement.

3. Shopify & Quick Commerce

• Lead Shopify-based ecommerce operations, including storefront performance, checkout optimization, order management, and integrations.
• Optimize website conversion rates, average order value, and overall customer experience.
• Evaluate quick commerce opportunities and fast-delivery models relevant to the business.
• Collaborate with technology and operations teams to improve ecommerce infrastructure and efficiency.
• Introduce automation and technology-led solutions to streamline business operations.

4. Procurement & Supply Chain Management

• Lead procurement strategy, product sourcing, vendor identification, and supplier negotiations.
• Build strong relationships with manufacturers, distributors, suppliers, and logistics partners.
• Optimize procurement costs, product margins, inventory planning, and working capital.
• Oversee inventory availability, warehousing, fulfillment, and last-mile delivery operations.
• Ensure efficient supply chain coordination to minimize stockouts, excess inventory, and fulfillment delays.
• Establish supplier performance standards and cost-control measures.

5. Performance Marketing & Revenue Growth

• Collaborate with performance marketing teams to drive profitable customer acquisition and revenue growth.
• Oversee growth strategies across Meta Ads, Google Ads, affiliate marketing, and other relevant acquisition channels.
• Monitor ROAS, CAC, conversion rates, average order value, customer acquisition trends, and contribution margins.
• Identify high-performing products and scalable marketing opportunities.
• Align marketing investments with procurement, inventory, and fulfillment capabilities.
• Develop strategies to improve campaign profitability and business performance.

6. Team Leadership & Stakeholder Management

• Build, mentor, and lead high-performing teams across ecommerce operations, procurement, supply chain, and business growth.
• Define clear KRAs, KPIs, accountability structures, and performance expectations.
• Work closely with Finance, Marketing, Technology, Operations, and other internal stakeholders.
• Drive regular business reviews, performance reporting, and operational improvements.
• Foster a culture of ownership, accountability, collaboration, and execution excellence.

7. Market Expansion & Competitive Intelligence

• Track trends across India's COD ecommerce, D2C, Shopify, and quick commerce ecosystems.
• Conduct competitor benchmarking on product pricing, sourcing, logistics, and customer acquisition.
• Identify opportunities for new category launches, supplier partnerships, and business expansion.
• Develop strategies to strengthen market positioning and long-term profitability.

Requirements

• 8–12 years of relevant experience in ecommerce, D2C, COD ecommerce, quick commerce, or related digital commerce businesses.
• Proven experience in business leadership with direct P&L ownership and revenue accountability .
• Strong understanding of India's COD ecommerce ecosystem, including order fulfillment, RTO, logistics, and customer behavior.
• Hands-on knowledge of Shopify ecommerce operations and related platforms.
• Demonstrated expertise in procurement, supply chain management, vendor negotiations, and inventory planning.
• Strong understanding of performance marketing, customer acquisition, and ecommerce profitability metrics.
• Experience in leading cross-functional teams and managing multiple business priorities.
• Excellent communication, negotiation, stakeholder management, and decision-making skills.
• Strong analytical abilities and a commercially focused, entrepreneurial mindset.
• Bachelor's degree in Business, Marketing, Operations, Supply Chain, or a related field; MBA preferred.

Benefits

• Opportunity to lead a strategic ecommerce business vertical within a global affiliate marketing network.
• Ownership of business strategy, operations, and commercial outcomes.
• Exposure to performance marketing, ecommerce technology, and cross-functional business leadership.
• Opportunity to build and develop high-performing teams.
• Professional growth through strategic business expansion and operational innovation.