Head/ Lead Server

Overview

We are seeking an energetic and motivated Head/Lead Server to elevate the guest experience through exceptional service, leadership, and expertise in food and beverage operations. In this dynamic role, you will oversee daily service activities, mentor team members, and ensure that every guest enjoys a memorable dining experience. Your passion for hospitality, combined with your strong knowledge of food, drinks, and POS systems, will drive the success of our restaurant. This position offers an exciting opportunity to lead by example in a fast-paced, vibrant environment where guest satisfaction is always the top priority.

Responsibilities

• Lead and supervise the serving team to deliver outstanding customer service in a lively dining setting
• Coordinate with kitchen staff to ensure timely food preparation and presentation that meets quality standards
• Manage beverage service including spirits, wine, cocktails, and drink pairings with precision and flair
• Utilize POS systems such POS and POS to process sales transactions accurately and efficiently
• Upsell menu items and beverage options to enhance guest experience and increase sales revenue
• Oversee food handling, sanitation, and safety protocols to maintain compliance with health regulations
• Assist with training new team members on service standards, POS operation, and food safety procedures
• Handle cash transactions responsibly while maintaining accuracy in cash handling and cashiering duties
• Foster a welcoming environment by building strong guest relations and resolving any issues promptly
• Support restaurant operations during busy hours by bussing tables, managing guest relations, and ensuring smooth service flow

Experience

• Proven experience as a server or in a food service role within a fast-paced restaurant or hospitality environment
• Demonstrated leadership skills with prior experience leading or supervising a team of servers or bartenders
• Extensive knowledge of POS systems such as Aloha POS, Micros POS, and OpenTable for reservations management
• Strong understanding of food safety standards, sanitation practices, and proper food handling procedures
• Culinary experience or familiarity with food preparation techniques is highly desirable
• Excellent time management skills to prioritize tasks efficiently during high-volume periods
• Knowledge of wine varieties, spirits, cocktail mixing techniques, and beverage service best practices
• Experience working in fine dining or nightclub settings is a plus but not required
• Exceptional customer service skills with the ability to engage guests positively and handle inquiries professionally
• Basic math skills for processing sales transactions accurately and managing cash handling responsibilities

Join us as a Head/Lead Server if you're passionate about delivering memorable dining experiences while leading a dedicated team. Bring your expertise in food industry operations, your enthusiasm for hospitality excellence, and your commitment to guest satisfaction!

Pay: $2.13 - $8.00 per hour

Expected hours: 30.0 per week

Benefits:

• Employee discount

Work Location: In person