Head - Managed Services

Purpose/Objective

Head - Managed Services is responsible for overseeing the daily operations of our data centres, optimizing processes to enhance efficiency, and ensuring the highest level of performance and reliability while ensuring adherence to Service Level Agreements.
This role involves strategic planning, risk management, and fostering a culture of continuous improvement within the operations team.

Key Responsibilities of Role

Data Centre Operations: Lead and oversee the operations of data centres, ensuring seamless functionality and optimal performance.
Strategic Planning: Develop and implement strategic plans to enhance operational efficiency and achieve business objectives.
Process Optimization: Optimize processes and workflows to improve productivity and reduce operational costs.
Cross-Functional Collaboration: Work with cross-functional teams to drive operational excellence and implement best practices.
Performance Measurement: Establish and maintain key performance indicators (KPIs) to track and measure operational performance.
Risk Management: Identify and mitigate operational risks, ensuring compliance with industry regulations and standards.
Innovation & Technology: Drive the adoption of new technologies and innovations to enhance operational capabilities and maintain a competitive edge.
Maintenance Oversight: Oversee the implementation of maintenance schedules, ensuring the availability and reliability of infrastructure and equipment.
Brand Positioning: Ensure Adani's brand values are shown in all interactions.
Strengthen relationships to boost the organization's brand and trust within the market and company.
Team Development: Build a high-performing team.
Set clear KPIs, track progress, and implement strategies for continuous improvement.
Promote a respectful and safe workplace, lead collaborative and productive teams, and mentor for growth and success.
Tracks and reports on key performance indicators (KPIs) for digital business success.
Digital mindset: Champions a digital mindset within the organization to drive innovation and competitiveness.
Keep up with digital and AI advancements to enhance business and maintain competitiveness.
Key Stakeholders - Internal: Head Operations Internal teams, Direct Reportees Cross functional Teams Key Stakeholders - External: Customers, Vendors

Technical Competencies

Audits and Assessments-ACX,Budget Management-ACX,Compliance Management-ACX,Customer Relationship Management-ACX,Data Analysis-ACX,Documentation & Reporting-ACX,Incident Management-ACX,Operations Management-ACX,Policy Development-ACX,Risk Management-ACX,Strategy & Planning-ACX

Qualifications and Experience

Educational Qualification: Bachelor's or Master's degree in Electrical engineering or related field Work Experience: 18 to 20 years of relevant experience in data center managed services infra /related industries similar to DC managed services