Head of ABA BillZone Product

About the Role

ABA is hiring a senior leader to own and scale ABA BillZone, a payment collection and mini-app platform delivered through ABA’s digital channels. This role acts as the “CEO” of the platform—responsible for strategy, product development, commercial growth, partner onboarding/integrations, and operational excellence. You will lead a cross-functional team of approximately 40–50 people across products, partnerships, and integration/delivery.

Location

• Head Office, Phnom Penh (01 post)

Key Responsibilities

• Set and execute BillZone’s strategy and roadmap; establish KPIs and performance governance.
• Lead product innovation and delivery across bill collection services, mini-app experiences, and supporting merchant/back-office portals.
• Drive biller/merchant acquisition and partnership development; define pricing/packaging models.
• Own onboarding and integration processes; ensure service reliability, SLAs, and continuous operational improvement.
• Collaborate with internal stakeholders and Marketing on positioning, campaigns, and partner activation.
• Identify and apply relevant AI advancements, including AI-driven agentic commerce trends, to improve customer/merchant experience, automation, and platform differentiation (in a secure and compliant manner).

Requirements

• 8+ years of experience in payments, fintech, bill payment/collection platforms, platform ecosystems, digital banking, or related fields.
• Proven leadership of cross-functional teams across product, technology delivery, and commercial growth/partnerships.
• Track record of scaling platforms with measurable business and operational outcomes.
• Strong understanding of payment collection flows: onboarding, payment acceptance, settlement/reconciliation, reporting, and exception handling.
• Strong stakeholder management and executive communication skills.
• Familiarity with regulated environments (security, data protection, risk/compliance).
• Good understanding of modern AI developments and the ability to translate agentic commerce and automation trends into practical product initiatives.