Head of Client Operations

Head of Client Operations

Full-time | Remote (US only) | Immediate start

About Us

Most people who want to own a company never get to. They have the capital, the experience, the itch, and no path that doesn't start with "quit everything and hope." We built our venture studio to be that path.

We're a venture studio. You (our clients) bring the capital, we build the company. Fixed fee, no equity, you own the whole thing. Show up with an idea or don't; we built our own AI models to do the ideation, validation and modeling, and they're better at picking winners than a room full of people arguing about a whiteboard. Once the concept clears the bar, our team builds it and takes it to market. Real product, real customers, real business, yours.

We started this because we think the traditional venture model is broken for anyone who isn't chasing a billion-dollar outcome. Give up 20% of your company for someone else's opinion, or pay a fee once and keep it all. Several hundred people applied this year. The ones we're building for right now walked out of MIT, Marriott, Comcast, Thermo Fisher, UBS and Vanguard to do this.

The person we're hiring sits in the middle of all of it.

The role

This is a Swiss Army knife seat. You'll be the person our clients know best, and the person our founders lean on to keep every build on track. Half of your job is relationships, half is execution, and the two feed each other.

On the client side, you own the relationship from the day someone signs. You keep them informed, keep them happy, answer their questions, walk them through where their project is, and spot the moments where they need more from us. You'll build our onboarding experience with us: the questionnaires, the welcome materials, the short demo videos that show a new client what they're getting and how it works. You’ll be the key person on building out our community.

On the delivery side, you're their project manager. You work directly with our co-founder and Chief AI Officer and the fulfillment team to make sure every deliverable has an owner, a date, and a quality bar, and that it actually ships. You'll take the outputs of our work and turn them into clean client dashboards (we'll train you on our tools and how we do it), and you'll iron out the hiccups before the client ever feels them.

You'll also sit on sales calls with our CEO, mostly as backup and so the relationship starts before the contract does. You'll plan and run our quarterly client dinners. And you may travel occasionally for trade shows and conferences.

Think of it as founder's right hand on everything that touches a client.

What you'll own

• Every client relationship after signing: communication, satisfaction, status, upsells
• Project management across all active builds, working with our AI and fulfillment team
• Turning deliverables into client-facing dashboards and reports
• Building and running client onboarding (questionnaires, materials, walkthroughs, demo videos)
• Backup on sales calls with the CEO
• Client events, starting with quarterly dinners
• Occasional travel for conferences and trade shows
• Whatever else lands on the founders' plate that a sharp operator should be taking off it

Who this is for

• You have a real AI background. You use these tools every day, you understand what our models are doing, and you can talk about it credibly with smart clients.
• You've worked with clients at the high-ticket level and you're extremely personable. People like you fast and trust you faster.
• You've project managed real work with real deadlines and real stakes.
• You're organized enough to run a dozen things at once and calm enough that nobody can tell.
• You've been in a startup before, or you understand what it means to join one. This is not a 40-hour-a-week job. We work six days a week right now and you should expect the same.
• You're based in the United States.
• Bonus if you've worked inside a venture studio before.

Compensation

We pay in four ways: a base salary, founding equity, a share of the upsells you drive, and a bonus at year end. 

• $50,000-$60,000 base salary to start; based on experience & location
• Founding equity (a small percentage, vesting)
• Commission on client upsells you drive
• Discretionary annual bonus
• Quarterly reviews with raises on the table each time. Do well and the base moves quickly.



Logistics

• Full-time, remote, US only
• Immediate start
• Occasional travel