Head of Client Relations

Singapore | Full-time

About Us

Margin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a dynamic and client-focused Head of Client Relations to lead our client servicing function, ensuring exceptional service delivery and long-term client satisfaction.

Key Responsibilities

• Lead the Client Relations team to manage and grow client accounts.
• Build and maintain strong, long-term relationships with key clients.
• Oversee client onboarding and ensure smooth service delivery.
• Act as the main escalation point for complex client issues.
• Work closely with internal departments to ensure seamless coordination for client needs.
• Identify opportunities to upsell and cross-sell services.
• Monitor client satisfaction metrics and implement improvement initiatives.
• Represent the company at networking events and industry functions.

Requirements

• Diploma/Degree in Business, Marketing, or related field.
• 5+ years’ client relationship management experience, with at least 2 years in a leadership role.
• Proven track record in managing high-value client portfolios.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a client-first mindset.
• Experience in a professional services or corporate services firm is an advantage.

Why Join Us

• Lead the client servicing arm of an award-winning corporate services leader.
• Opportunity to work with diverse portfolios, from SMEs to MNCs.
• Supportive, growth-oriented environment with career advancement opportunities.