Head of Client Relationship Management - MANCO

Head of Client Relationship Management – MANCO

The Role

In this role you will own the commercial and operational relationship with promoters, investment managers and fund sponsors, with a particular focus on the UCITS funds range.The role involves account leadership, retention and growth of existing relationships, and close collaboration with onboarding, compliance and risk. ( 15+ YRS experience required ideally for this role)

Key Responsibilities

• Own and develop senior-level relationships with promoters and investment managers, including executive sponsor and escalation responsibility

Act as the senior client contact for UCITS funds across the lifecycle: launch, ongoing operation, restructuring and closure

Lead, coach and develop a team of relationship managers

Drive client retention, cross-sell and organic growth, working with Business Development on new UCITS and AIF mandates

Oversee client onboarding from initial engagement through launch, coordinating legal, distribution, risk and operations input, including UCITS authorisation and prospectus/KID documentation

Support clients on UCITS-specific requirements, including risk management process, liquidity management, eligible assets and investment restrictions, and cross-border marketing under the UCITS passport

Run regular client governance, including service reviews, MI packs, KPI/SLA reporting and board-level updates across the UCITS fund range

Act as the voice of the client internally, feeding market and client insight into product and service development

Partner with Compliance, Risk and the Designated Persons to ensure client activity meets CBI requirements, including CP86, UCITS Regulations, delegate oversight and ongoing due diligence

Manage fee discussions, contract renewals and commercial terms

Handle client issues, complaints and escalations, with clear root-cause resolution and follow-up

Contribute to the ManCo's strategy and to wider management team decisions

Experience and Skills

12+ years in Irish or international funds, asset management or fund services, including significant client-facing leadership experience

Strong working knowledge of UCITS funds, UCITS V, the CBI UCITS Regulations, AIFMD, the ManCo model and the Irish regulated funds landscape

Hands-on experience launching and servicing UCITS funds, including umbrella structures, sub-fund launches and share class rollouts

Understanding of the CBI regulatory framework, including CP86 and delegate oversight expectations

Holding a current DP Role in Fund Risk or Operational Risk

All interested candidates should send their CV to Susan Nix or reach out on

087 9074597 for a confidential conversation.