Head of Commerce

Job Responsibilities:

• Define the long‑term commercial positioning of Macau Tower, identify new business opportunities and liaise with partners, travel agents, and OTAs for business development.
• Oversee Macau Tower's annual sales and operating budget, including projected revenues, expenses, equipment, and FF&E requirements, in line with the annual business plan.
• Lead the Sales and Marketing team in strategy execution to drive business results, while ensuring robust key account management and a healthy sales pipeline.
• Guide the marketing strategy to ensure brand consistency, digital presence, and effective campaign execution that drives direct bookings and brand awareness.
• Provide vision, leadership, and strategy to inspire employees in delivering exceptional service that drives financial success and guest satisfaction.
• Foster a creative culture that encourages new ideas and continuous improvement.
• Take initiatives and lead the team to manage the dynamic market trend.
• Demonstrate and promote teamwork among all employees while creating an environment in which all staff members reach their full potential.
• Oversee all aspects of operations, applying expertise across business and revenue management—including sales and marketing, food and beverage, MICE, tenant mix, and attractions.
• Ensure stringent compliance with legal requirements, operating controls, SOPs, policies, procedures, and service standards.

Job Requirements:

• Bachelor or above degree in Hospitality Management, Business Administration or related field.
• At least 15 years of hotel, amusement park or tourist attraction spot experience, 5 years at senior managerial level.
• Familiar with business environment and have strong business connection and network.
• Proven track record of achieving outstanding business results and delivering excellent guest service.
• Sound knowledge of sales initiatives and principles of revenue management.
• Excellent leadership skills with a hands-on, lead by example work style.
• Opened mined, creative and inventive to meet fast-changing market demand.
• Capable of delegating multiple tasks and able to work under pressure.
• Excellent verbal and written communication in English and Chinese.