MoMo (M_Service)

Overview for position:
MoMo is one of Vietnam’s very first tech unicorns. We offer more than 100 payment, financial and lifestyle services that make life more convenient, simpler and easier for you to enjoy. As our brand is accelerating quickly, we are reforming and expanding our marketing team to prepare for the exciting journey ahead.
We are looking for an experienced and strategic
Head of Corporate Communications
to lead MoMo’s Corporate Communications function across media relations, PR content, social community engagement, crisis communication, and government relations.
Reporting directly to the
Senior Vice President – Government &amp; Public Affairs
, this role will be responsible for strengthening MoMo’s corporate reputation and ensuring a clear, consistent, and effective voice across key external stakeholders. The ideal candidate must possess a strong foundation in corporate communication, proven expertise in crisis management, the ability to develop robust communication frameworks, and exceptional strategic thinking.
In this role, you will lead and develop a talented communications team, oversee the department’s budget, and partner closely with senior leadership and cross-functional teams to drive key communication priorities and deliver impactful outcomes for the business.
What will you do:
PR Content &amp; Media Relations
<ul>
<li>Develop and execute PR strategies to enhance the company’s brand reputation and visibility in the market.</li>
<li>Oversee the creation of high-quality press releases, media articles, and executive communications aligned with the company’s objectives.</li>
<li>Build and nurture relationships with media outlets, journalists, and key influencers to ensure favorable and consistent media coverage.</li>
<li>Lead the preparation of proactive communication plans and messaging to address key business initiatives and milestones.</li>
</ul>
Awards and PR-Focused Events
<ul>
<li>Oversee the preparation and submission of entries for prestigious industry awards to enhance the company’s reputation.</li>
<li>Participate in planning and organizing exhibitions, conferences, and PR-focused events to promote the company’s image.</li>
<li>Collaborate with internal teams to create impactful presentations and materials for events.</li>
</ul>
Crisis Communication Management
<ul>
<li>Develop and maintain a robust crisis communication framework to prepare for and respond to potential reputational risks.</li>
<li>Act as the primary spokesperson during crises, providing clear, concise, and effective messaging to the media and stakeholders.</li>
<li>Collaborate with internal teams to manage crisis scenarios swiftly and minimize negative impacts on the company’s reputation.</li>
<li>Conduct post-crisis evaluations to refine communication strategies and prevent future risks.</li>
</ul>
Team Leadership &amp; Budget Management
<ul>
<li>Develop and implement communication frameworks and processes to elevate the effectiveness of corporate communication efforts.</li>
<li>Lead, inspire, and mentor a team of communication professionals, fostering a culture of excellence and collaboration.</li>
<li>Set clear objectives and KPIs for the team, ensuring alignment with company goals and tracking performance.</li>
<li>Oversee the department’s budget, ensuring optimal resource allocation to maximize impact and efficiency.</li>
</ul>
What will you need:
<ul>
<li>Bachelor’s or Master’s degree in Communications, Public Relations, Journalism, Political Science, or a related field.</li>
<li>7+ years of experience in corporate communication, with strong expertise in crisis management, PR, and social media strategy.</li>
<li>At least 3–5 years in a leadership role with experience managing teams and budgets.</li>
<li>Proven ability to develop and implement communication frameworks and processes.</li>
<li>Strong crisis communication skills with a track record of successfully managing and mitigating reputational risks.</li>
<li>Exceptional writing and storytelling abilities, with the skill to craft compelling and impactful messages for diverse audiences.</li>
<li>Extensive experience in media relations, with an established network of journalists and industry contacts.</li>
<li>Solid understanding of social media platforms, trends, and audience engagement techniques.</li>
<li>Familiarity with government relations and the ability to navigate regulatory landscapes effectively.</li>
<li>Strategic thinker with excellent leadership, project management, and organizational skills.</li>
</ul>

Head of Corporate Communications

Head of Corporate Communications

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