Head of Customer Experience

Meet Ailo

• Founded: 2017
• Funding: Privately owned
• Team: 100 people
• Location: Melbourne
• Ways of working: 3 days a week in office

The story

Ailo is the platform property managers, owners, and renters run their properties on — with payments built into the core, not bolted on. That's the whole point: owners can actually see how their property manager is performing, and renters get a live ledger instead of a black box.

The growth has been fast. ~140,000 properties on the platform, adding 1,000 a month, and roughly $4 billion processed a year. The goal this year: double it.

The role

You'll be Head of Customer Experience — a senior seat within Operations, with Onboarding, Account Management, and Customer Engagement reporting to you. It's a big remit.

But really, it comes down to this: REALLY understand the customer, understand their business and their challenges and create value.

You'll work closely with Go-To-Market and Product, feeding real customer insight straight into the roadmap — so what gets built is what actually matters to the people using it.

Who you are

Property management is its own world, and you need to already know it. Real estate or property management experience isn't optional here.

You've led either Customer Experience, Customer Success, or Sales — having led all of those functions would be great, but I know that’s asking a lot, so not essential.

You're built for fast-moving, scaling environments. This isn't a stay-in-your-lane kind of place. It is best idea wins, best customer outcomes and people back each other to get there.

Why this role

• You're building, not maintaining. What you set up now becomes how Ailo works with customers going forward
• Real scope. You'll sit as a peer to the heads of Sales, Marketing, Product, and Engineering
• Room to grow. As Ailo scales, so does this role — and there's a real career framework behind it
• People stay. Retention is strong, from the leadership team down
• A mission that matters. You're helping fix an industry that touches almost everyone who's ever rented or owned a home.

Sound like this might be you? Apply and say hi.

Brett Skeen

[email protected]