Head of Data Centre Operations

Summary:
Head of Data Centre Operations role to manage both technical and commerical elements of data centre for hyperscalers, which spans across faciliate management, incident response, P&L, SLA, stakeholder engagement and so on. Your team will compose of a group of techncal engineers and external contractors.

Responsibilities

• DC Operations & Reliability: Standardize SOPs and maintenance cycles, and direct round-the-clock facility operations to deploy unified DCIM automation for real-time monitoring
• Financial & Capacity Planning: Manage the department P&L end-to-end, steering multi-year OpEx/CapEx budgets, tracking ROI, and forecasting rack capacity and cross-border facility revenue
• **Client Engagement:**Run regular client meetings to review SLA, propose remediation & service enhacnement actions (When needed), financial matters, etc.
• Infrastructure Delivery & Build: Contribute to the complete lifecycle of data center builds, expansions, and retrofits throught providing specifications from operational perspective throughout the HPC's design & build stages

Requirements

• Background: 12+ years' experience leading Data Centre infrastructure at hyperscale or enterprise IDCs, with at least 8 years' under people management capacity
• Qualifications: Degree in Electrical, Mechanical, or Building Services Engineering; valuable credentials include REW, Registered Safety Officer, and Uptime Institute ATD certifications
• Technical Mastery: Deep operational familiarity with Facility Management, liquid cooling, advanced modern & environmantal friendly fire suppression systems
• Language: Exceptional command of English and Cantonese