Head of Delivery

We are looking for a Head of Delivery to build and lead the next stage of our Delivery organization.

This is not a Senior Project Manager role.

We are looking for a leader who can build an organization where talented people consistently deliver successful customer outcomes together.

You will lead our Project Management, Customer Success, Support and QA organizations through two experienced Team Leads. Your role will be to strengthen those leaders, improve how Delivery operates, create greater predictability across customer engagements, and build an organization capable of supporting our continued growth and international expansion.

What you will own

You will have end-to-end responsibility for the Delivery organization and its capabilities , including:

• Project Management & Customer Success
• Support & Quality Assurance
• Delivery organization, structure and operating model
• Development and coaching of Delivery Team Leads
• Delivery hiring and organizational growth
• Delivery standards and methodologies
• Project governance and portfolio management
• Delivery risk management and escalation
• Customer communication during delivery
• Go-live and operational readiness
• Service quality and customer satisfaction
• Resource planning and operational capacity
• Delivery budget and investment planning
• Delivery culture and continuous improvement

You will work closely with the CEO, Product, Business Analysis and Engineering organizations to ensure that customer commitments are realistic, risks are visible and actively managed, and customers receive consistent, high-quality delivery.

What we expect you to achieve

Your success will not be measured by the number of projects you personally manage.

We will consider you successful when:

• The PM / Customer Success Team Lead and Support / QA Team Lead become stronger and more confident organizational leaders.
• Delivery practices and project governance become consistent across the organization.
• Customer delivery becomes more predictable and transparent.
• Customer communication becomes more consistent and professional.
• Customer satisfaction and retention improve.
• Collaboration between Delivery, Product and Engineering becomes stronger.
• Support and QA continue to develop as strategic organizational capabilities.
• Operational bottlenecks are systematically removed.
• The Delivery organization can scale without depending on individual heroes.
• Delivery is ready to support the company's next stage of international growth.

What we are looking forLeadership experience

You have:

• Proven experience leading software delivery organizations through Team Leads, Delivery Managers, Project Managers, or comparable first-line leaders.
• A track record of developing strong operational professionals into stronger organizational leaders.
• Experience creating alignment across multiple customer-facing teams.
• Improved ownership, accountability and operational culture in a previous organization.
• The confidence to make difficult organizational and people decisions when necessary.

Delivery background

You have:

• A strong background in enterprise software delivery.
• Experience managing complex implementation portfolios.
• A track record of improving delivery predictability and customer satisfaction.
• Experience balancing customer expectations with organizational capability.
• Strong project governance and operational leadership skills.

We do not expect you to personally manage the company's largest projects or personally resolve every customer escalation.

Organizational experience

You have experience with:

• Hiring and growing delivery organizations.
• Resource planning and operational scaling.
• Building sustainable delivery processes and methodologies.
• Working closely with Product and Engineering organizations.
• Communicating effectively with both senior customers and internal leaders.

Fluent Hungarian and professional working proficiency in English are required.

It would be particularly valuable if you have

• Worked in a B2B software product company.
• Led Delivery through organizational transformation or significant growth.
• Coached Team Leads or first-line operational managers.
• Helped build an international delivery organization.
• Worked closely with Product, Business Analysis and Engineering teams.
• Managed operational budgets and investment planning.

Experience in financial services or another regulated industry, Customer Success, Support, QA, professional services, international customers, or distributed teams would be an additional advantage.

The kind of leader we are looking for

You build leaders rather than heroes .

You think in systems rather than isolated projects.

You stay close enough to major customer deliveries to understand risks and customer concerns first-hand, while giving your teams the authority and space to operate.

You create systems rather than personally solving every operational problem.

You balance customer satisfaction with organizational sustainability.

You create clarity instead of becoming a bottleneck.

You make decisions collaboratively while taking clear accountability.

And you are comfortable challenging the status quo while respecting the people and history that brought the company to where it is today.

If this sounds like the kind of Delivery organization you would like to build, we would like to hear from you.