Head of EU Technical Support

Position Summary

Lead technical support for EU market on inverter & energy storage systems, overseeing pre-sales solution design, post-sales service, product analysis, and team management to drive customer success and market growth.

Key Responsibilities

1.Pre-Sales Technical Enablement

Collaborate with sales teams to design inverter & energy storage solutions for EU clients, providing technical demos, requirement analysis, and competitive product comparisons.

2.After-Sales Support & Service Management

Manage end-to-end technical support for EU customers, including troubleshooting, incident resolution, and SLA compliance for inverter systems.

3.Product Analysis & Market Feedback

Collect and analyze field data, customer feedback, and competitor insights on inverter & energy storage products to inform R&D improvements.

4.Technical Training & Knowledge Management

Develop training programs on inverter technology and energy storage systems for the EU support team and customers.

5.Team Leadership & Operational Excellence

Manage and mentor a EU technical support team, defining workflows, KPIs, and performance metrics for inverter-related support operations.

Requirements

• 5+ yrs in technical support management for energy storage/inverter systems, with EU market experience.
• Bachelor’s in Electrical Engineering/related field; technical expertise in inverter technology and energy storage systems.
• Fluent in English; Dutch/German/French/Spanish proficiency is a plus.
• Strong cross-functional collaboration skills with sales, R&D, and international teams.