Head of Execution – Field Operations

Role: Head of Execution - Field Operations

Location: Delhi NCR / Field-Heavy

Reporting To: CEO / Founder

Type: Full-time

Overview:

We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. Your job: zero excuses, zero rework.

Key Responsibilities:

• Plan daily installations: technician assignment, route planning, material readiness
• Enforce 100% compliance with onboarding SOP (photos, forms, checklists)
• Track and improve core KPIs: FTR (First Time Right), TAT, Compliance
• Hire, train, and manage field team (technicians, coordinators)
• Conduct regular audits and shadow installs to monitor quality
• Own daily and weekly field ops reporting
• Resolve customer complaints and escalate only if required
• Work closely with the CRM/Tech team to digitize field processes

Ideal Profile:

• 5–8 years in operations leadership roles (EV, lending, logistics, solar installs)
• Has led 10+ blue-collar field staff with discipline
• Proven record of enforcing processes in tough environments
• Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards
• Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols

KPIs:

• FTR: 100% of installs right the first time
• Compliance: 100% form + photo documentation
• TAT: <3 hours per install
• Install plan vs actual achieved
• Customer satisfaction (complaint-free %)

Please fill this google form to apply. - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8