Head of Information & Technology Operation Division

Key Responsibilities

• Lead and oversee overall IT operations, ensuring reliable, secure, and effective technology services that support business needs.
• Establish IT operational plans, priorities, standards, capacity requirements, and service targets aligned with organizational objectives.
• Oversee IT infrastructure and system operations, ensuring availability, performance, and service continuity.
• Ensure effective implementation of IT Service Management (ITSM) and achievement of agreed service levels.
• Oversee incident, problem, and change management, including root cause analysis, risk mitigation, and resolution of critical operational issues.
• Ensure effective service desk and user support operations.
• Oversee operational monitoring and IT security operations, ensuring risks and issues are appropriately identified and addressed.
• Drive automation, standardization, operational efficiency, and continuous improvement across IT operations.
• Manage collaboration with internal stakeholders and external technology partners, including infrastructure, cloud, network, device, and managed service providers.
• Lead and develop the IT Operations team to ensure strong execution, accountability, and sustainable service performance.

Requirements

• Minimum Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, Engineering, or other relevant disciplines.
• Minimum 10 years of relevant professional experience, including at least 5 years in managerial roles.
• Strong knowledge and experience in IT Service Management (ITSM), IT Infrastructure & System Operations, Incident, Problem & Change Management, IT Security Operations, Service Desk & User Support, and IT Monitoring & Service Performance.
• Strong analytical thinking, problem-solving, planning, and organizational capabilities.
• Strong leadership, stakeholder management, and communication skills.
• Able to effectively collaborate with senior management, business stakeholders, and external technology partners.
• Good command of English and strong presentation skills.
• Experience in budgeting and project management will be an advantage.