Head of Operation Support

[Head of Operation Support]

About Position

This executive operational role oversees comprehensive back-office functions—including Human Capital, Legal, Procurement, Facilities, and IT—to ensure compliant, cost-effective, and seamless business execution. It actively drives digital transformation, process automation, and cross-departmental workflow optimization to enhance organizational productivity and scalability. Additionally, the role leads risk mitigation, vendor strategy, and workforce development to safeguard assets and align operational capabilities with long-term strategic goals.

Responsibilities:

Human Capital Operations

• Develop and implement comprehensive human resource (HR) policies and strategies that align with the organization's vision, mission, and core values.
• Supervise the end-to-end payroll process to ensure accuracy, timeliness, and adherence to statutory requirements.
• Strategize and supervise recruitment initiatives and workforce planning to attract, retain, and develop talent in alignment with organizational goals and future needs
• Oversee employee capacity-building programs and engagement initiatives to foster a high-performance culture, enhance employee skills, and promote organizational commitment.
• Oversee the implementation of the Human Capital work plan to ensure timely completion, adherence to budgetary constraints, and the achievement of targeted outcomes.

Legal Process

• Oversee legal processes, including contract management, compliance, and risk mitigation, to ensure adherence to applicable laws and regulations.
• Collaborate with legal team to address legal matters, disputes, and regulatory requirements.
• Ensure that all operational activities comply with organizational policies and legal standards

Procurement & Asset Management

• Lead procurement strategies to optimize sourcing, purchasing, and supply chain processes in alignment with organizational goals
• Ensure he procurement strategy supports cost efficiency, quality assurance, and timely delivery of goods and services
• Oversee vendor selection, contract negotiations, and relationship management to ensure high-quality service delivery

General Affairs & Facilities

• Oversee security protocols to safeguard personnel, assets, and sensitive information.
• Oversee the maintenance, cleanliness, and functionality of office facilities, including equipment, utilities, and workspace layout

IT & Digital Transformation

• Oversee the maintenance and management of IT systems, hardware, and networks to ensure uninterrupted operations.
• Evaluate and optimize IT systems and processes to improve performance, scalability, and cost-efficiency.
• Identify and implement emerging technologies and digital solutions to enhance business processes and create competitive advantages.
• Align IT initiatives with organizational goals to ensure technology supports and enhances overall operational effectiveness

Process Optimization & Technology Integration

• Drive automation, system improvements, and operational enhancements to increase productivity across HR, procurement, legal,and IT functions.
• Optimize cross-departmental workflows to enhance productivity

Regulatory Compliance & Risk Management

• Ensure all team activities comply with established regulations, policies, SOPs, and ISO standards.
• Implement and maintain robust security protocols to protect sensitive data, assets, and personnel.
• Identify potential risks, implement mitigation strategies, ensure compliance with regulatory requirements, and developing contingency plans to minimize operational disruptions.
• Collaborate with department heads to implement risk management plans and ensure cross-functional compliance.

Requirements:

• Bachelor’s degree in Business Administration, Human Resources, Law, Supply Chain Management, IT, or a related field (Master’s degree/MBA preferred).
• Minimum 10–15 years of progressive leadership experience across multiple functions, including HR, legal, procurement, IT, risk management, and operations.
• Proven experience in strategic leadership, driving business transformation, and managing cross-functional teams.
• Familiarity with ERP systems, HRIS software, procurement tools, and automation solutions.
• Experience in ISO standards and regulatory compliance

Reports to :  Chief Executive Officer

Subordinates : Human Capital Specialist, Procurement Specialist, General Affair Specialist, Legal Specialist, IT Specialist.

Location : West Jakarta, Indonesia (Full WFO)