Head of Operations

About Balance Phone

Balance Phone is building a new category: mindful tech without addictive layers. Not a dumbphone, not anti-tech, we’re people who want technology to serve their life, not the other way around. We’re an AI-native, lifestyle brand making phones that help people be more present. Barcelona-based, profitable since launch, growing fast and already present in 80+ countries.

The opportunity

We are looking for a highly driven Head of Operations to build the operational foundation for the next stage of Balance Phone. Our DTC business is growing at a very high pace, B2B is becoming a meaningful new channel, and we’re establishing local operations in the UK and US. We’re now looking for someone who has already lived through the operational challenges we’re about to face and can build the systems, processes and team that will allow us to scale several times from here.

What you’ll do

• Build for Scale: Design the systems, processes and operational infrastructure required to support several times our current volume.
• Own Supply & Inventory: Build the planning behind what we buy, when we buy it and where we position it, balancing availability, growth and cash efficiency.
• Build US & UK Operations: Establish our local operational footprint, including 3PLs, inventory flows, carriers, fulfilment and returns.
• Take us Multi-Channel: Build an operating model that allows DTC, B2B, retail and distribution to scale together.
• Own Operational Partners: Select, manage and negotiate with suppliers, 3PLs, carriers and other key partners.
• Improve Unit Economics: Use our increasing scale to improve fulfilment costs, logistics, payment terms and working capital.
• Build Systems & Visibility: Define the KPIs, tools, automation and processes that let us anticipate problems rather than react to them.
• Build the Team: Develop our existing Operations talent and progressively build the function as the company grows.

Who you are

• You’ve helped scale operations at a fast-growing consumer, e-commerce or physical-product company.
• You understand inventory, supply planning, international logistics and 3PL management deeply.
• You combine strategic thinking with a very hands-on approach
• You know how to develop junior talent and delegate ownership as the team grows.
• Builder mindset and strong alignment with the mission.
• Tech & AI fluent: you use AI daily and are comfortable working with tech integrations, automation, and data tools to build better operations.
• Based in Barcelona or willing to relocate.
• Fluent English and Spanish.

Why join

• Opportunity to build the operational engine behind a rapidly scaling global consumer brand.
• Own how Balance Phone operates across Europe, the UK and the US, from supply and inventory to fulfilment and B2B.
• A genuine zero-to-one challenge: build the systems today that will support a much larger company tomorrow.
• Profitable, fast-growing, mission-led brand that people genuinely love.
• Ownership and autonomy: ship fast and take full ownership of new projects.
• Meaningful move: set a new standard for how the next generations relate to technology.