Head of Operations

• About Paragon SCM Pvt. Ltd.
  Paragon SCM Pvt. Ltd. is a specialized end-to-end supply chain partner to the automotive industry, offering 360 packaging, returnable packaging, warehousing, transportation, design & engineering, and supply chain consulting. With roots going back to 1974 and a dedicated SCM entity since 2016, we are ISO 9001:2015 (TUV SUD) certified, operate from a 3-acre, 35,000 sq. ft. facility in Chakan within 5 km of OEMs like Mahindra & Mahindra, Mercedes-Benz India, and Bajaj Auto and are backed by a 100+ strong skilled team serving leading OEMs and Tier-1 suppliers.
• Role Overview
  We are hiring a Head of Operations to lead and scale Paragon's end-to-end operations Returnable Asset Management, Warehousing, and Transportation — across locations. This is a senior leadership mandate to maximize asset utilization, enforce cost discipline, accelerate technology adoption, and ensure reliable, data-driven service delivery to our automotive OEM and Tier-1 client base.
• Key Responsibilities

Returnable Asset Management

• Own the complete lifecycle of returnable assets — deployment, tracking, cleaning, repair, and redeployment — across the client and vendor network
• Minimize asset loss, damage, and idle inventory while maximizing turnover and pool efficiency
• Set up governance and audit mechanisms for asset reconciliation across sites

Warehousing & Transportation

• Manage owned, leased, and outsourced warehouse facilities and logistics/transportation networks
• Optimize space utilization, route planning, vehicle utilization, and fleet efficiency
• Drive OTIF (On-Time In-Full) delivery performance across all customer accounts, including milk-run and sequential delivery models

Cost & Technology

• Own the P&L / operating budget for the operations function; drive continuous cost reduction through Lean and Kaizen methodologies
• Lead adoption and scaling of WMS, TMS, asset-tracking systems, and real-time MIS dashboards for operational visibility
• Benchmark cost-per-unit, cost-per-km/trip, and productivity metrics; drive improvement plans

Leadership & Governance

• Build, mentor, and lead high-performing operations teams across warehousing, transportation, and asset management functions
• Establish and enforce robust SLAs with 3PL vendors and transport partners
• Ensure strict adherence to safety and statutory compliance across all operational sites (aligned with ISO 9001:2015 QMS standards)
• Partner closely with the Sales function on customer onboarding, service escalations, and account retention

Key Success Metrics (KPIs)

1. Asset utilization rate, turnaround time, and loss/damage percentage
2. Warehouse productivity, space utilization, and cost-per-unit
3. Transportation cost efficiency (cost per km/trip) and OTIF adherence
4. Operating budget adherence and year-on-year productivity gains

Candidate Profile

• 10–12 years of progressive experience in supply chain, logistics, 3PL, or asset-intensive operations — automotive/OEM-linked experience strongly preferred
• Proven track record managing multi-site warehousing and transportation operations with full P&L/budget ownership
• Hands-on exposure to returnable packaging or asset-pooling models is a strong plus
• Experience implementing WMS/TMS and MIS-driven operations
• Strong vendor management, team-building, and cross-functional stakeholder skills
• MBA / Engineering / Supply Chain qualification preferred