Head of Operations

About Us ARRISE is a global leader in software development and services for the iGaming industry, bringing together more than 2,500 professionals operating across more than 12 locations worldwide.

From concept through to delivery, we combine technical expertise, creativity and industry knowledge to develop products, platforms and services that shape player experiences and support some of the industry's leading brands.

We are best known for the work we deliver for Pragmatic Play, creating and supporting technology, products and specialists services enjoyed by millions of players worldwide.

About The Role We are seeking a Head of Operations to play a central role in shaping and driving our operational strategy. This is a high-impact leadership position for someone who thrives on systems thinking, meticulous planning, and executive-level communication. The successful candidate will be instrumental in aligning cross-functional teams, enabling product and technology conversations, and ensuring our operations scale efficiently in a fast-paced environment.

What you will do

• Strategic & Systems Leadership: Contribute to both short- and long-term operational strategies, ensuring alignment with organizational goals.
• Act as a key voice in roadmap discussions, facilitating conversations between product, technology, and commercial stakeholders.
• Resource & Capacity Planning: Oversee staffing and resource allocation to ensure teams are supported, deadlines are met, and business priorities are delivered.
• Operational Excellence: Design, implement, and standardize processes that enhance efficiency and scalability across multiple teams and locations.
• Technology & Tools: Champion the adoption and optimization of digital platforms (e.g., SharePoint, JIRA, Confluence) to improve collaboration and transparency.
• Cross-Functional Collaboration: Serve as the operational connector between Product, Technology, Sales, Marketing, and Customer Support, ensuring seamless delivery of initiatives.
• Executive Communication & Facilitation: Present operational updates and options clearly at the senior management level, supporting informed decision-making and alignment.
• Continuous Improvement & Culture: Foster a culture of accountability, adaptability, and innovation, encouraging teams to embrace change and strive for excellence.

What you bring

• Systems Thinking & Strategic Insight: Ability to understand the bigger picture, map dependencies, and bridge conversations between product, technology, and business functions.
• Release Management: Ability to quickly learn new products and features, understand critical deliverables and optimise delivery processes.
• Previous release and/or project management experience is preferred, but not essential.
• Resource Planning: Experience in resource planning and staffing is preferred, but not essential.
• Executive Communication: Strong presentation and facilitation skills, working directly with the senior leadership and driving cross-functional decision-making.
• Dynamic & Adaptable: Resilient in fast-changing environments, maintaining clarity and focus under pressure.
• Proactive Problem-Solver: Hands-on, solution-oriented, and always ready to anticipate and address operational challenges.