Head of Operations (Fix Term Contract)

• At Freenow, we are on a mission to empower smarter mobility decisions, helping people move freely and enabling cities to thrive
• We are seeking a highly driven and results-oriented Head of Operations to support our General Manager in leading and executing our operational strategy for our Irish market
• This pivotal role is essential to the efficient operation of our business, directly influencing growth and customer satisfaction. Reporting to the General Manager, you will be responsible for optimizing daily operations, driving performance improvements, and cultivating strong relationships with key stakeholders. Considering the GM is based in London you will be the key leader in the Dublin office
• You will be instrumental in delivering the Freenow by Lyft vision locally and ensuring operational excellence
• Jointly shape the Irish strategy with the GM and other key stakeholders. Full ownership and delivery of local operational KPI targets
• Monitor and analyse key performance metrics, and most importantly identifying areas for improvement and implementing corrective actions
• Steer the Marketplace Performance team to effectively balance supply and demand, ensuring optimal service levels
• Implement and refine operational processes to maximize efficiency and effectiveness. Work closely with central operations leadership to ensure alignment and consistency
• Maintain strong relationships locally, this will include local regulators, authorities, suppliers, driver groups and partner fleets to ensure compliance and support business goals
• Develop and retain talent to ensure delivery of business objectives

Benefits

• Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
• Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
• Welcome & anniversary gifts: We’ll send you a little something to celebrate these special occasions.
• Mobility benefits card: Get from A to B on us. Every month you’ll get a mobility budget to try out different transport options.
• Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
• Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
• Birthday off: Celebrate in style with an extra dy off each year.
• Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.- An extensive network in the Irish market segments is preferred
• Understanding of technology-driven marketplaces
• Project management skills - can deliver complex projects
• Self-motivated and comfortable dealing with ambiguity and uncertainty inherent in scaling a technology marketplace
• An analytical operator who is obsessed with continuous improvement and leveraging AI to achieve operational excellence
• 10 years experience, with at least 5 in leading successful teams
• Self-confident and engaging presence, complemented by strong social and interpersonal skills. Equally comfortable communicating to groups of drivers as with commercial partners