Head of Organization Development

About us

"As one of Malaysia's leading retail organizations, we operate a broad network of stores nationwide and are supported by a diverse workforce united by a shared commitment to excellence. We continuously invest in our people, capabilities, and ways of working to support sustainable growth and organizational success.

We are looking for experienced professionals who are passionate about strengthening organizational capability, building leadership pipelines, and shaping people strategies that drive business performance and long-term success."

About the role

The Head of Organization Development is responsible for developing and implementing organization-wide strategies that strengthen organizational effectiveness, workforce capability and business performance. This role leads HR planning and strategy, organization design, workforce planning, talent and succession management, leadership development, performance management and change management. The incumbent will work closely with senior leadership and HR stakeholders to ensure that the organization's structure, workforce and capabilities are aligned with its business strategy, growth plans and evolving operating requirements.

Key responsibilities

• Partner with senior leadership to translate the organization's business strategy into clear HR priorities, workforce plans and people initiatives.
• Develop the short-, medium- and long-term HR strategic plan to support business growth, geographical expansion, digital transformation and operational requirements.
• Lead the annual HR planning cycle, including workforce priorities, organizational capability requirements, key HR initiatives, timelines and resource allocation.
• Establish an HR strategy roadmap with measurable outcomes and regularly review its progress with senior management.
• Ensure HR initiatives across different business divisions, functions and locations are aligned with the overall business and people strategy.
• Support the development of HR governance frameworks, policies and decision-making principles suitable for a large-scale organization.
• Prepare strategic HR papers, presentations and recommendations for senior management and relevant committees.
• Review organization structures, reporting lines, spans of control and role accountabilities to improve efficiency and scalability.
• Establish and drive talent management and succession planning frameworks to identify high-potential employees, build leadership pipelines and strengthen succession coverage for critical roles.
• Oversee the performance management framework, including goal setting, performance reviews and calibration, to strengthen accountability, employee development and alignment with business objectives.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Management or a related discipline.
• At least 18 years of progressive HR experience, with substantial exposure to organization development, HR strategy, workforce planning, talent management or organizational effectiveness.
• Minimum 10 years of experience in a senior HR leadership or head-of-function role.
• Proven experience in supporting a large-scale, multi-site or geographically dispersed organization.
• Strong knowledge of organization design, strategic workforce planning, talent and succession management, performance management, leadership development and change management.
• Demonstrated ability to translate business strategies into practical workforce and organization development plans.
• Strong business and financial acumen, with the ability to analyse workforce data, staff costs and organizational trends.
• Excellent stakeholder management, consulting, facilitation and influencing skills, with experience working closely with senior management.
• Strong leadership, communication, analytical and project management capabilities.
• Comfortable managing multiple organization-wide initiatives in a fast-paced and evolving business environment.