Head of People Operations

• The Head of People Operations will lead and continuously evolve the People Operations function across the UK and US, building consistent, efficient, and compliant practices that support Kooth’s people and enable the organization to scale effectively.
• This role will shape a seamless and supportive employee experience, use people data and insights to strengthen business performance, and oversee the systems, processes, and operational foundations that help our teams do their best work
• Develop and deliver the People Operations strategy, ensuring it supports business objectives, growth and employee experience across the UK and US
• Set the priorities, operating model and service standards for the People Operations function
• Own the HRIS (Rippling) and key People systems across the UK and US, acting as the subject matter expert
• Continuously improve user experience and adoption of HR systems by automating processes, simplifying workflows, integrating systems, increasing self-service, and using AI where it adds value
• Manage relationships with system vendors and implementation partners, including contracts, service levels and budgets, ensuring value for money
• Own end-to-end payroll accuracy, timeliness, and compliance across UK and US, including third-party payroll providers/vendors and annual tax documents
• Oversee benefits administration including assessing plan design, managing broker/vendor relationships and renewals for both UK and US plans
• Coordinate employee communications and education around benefits
• Partner with Finance to administer variable compensation plans
• Lead, develop and inspire a team of three People Operations Generalists supporting employees across the UK and US
• Build a high-performing team through clear objectives, coaching, feedback and development
• Create a culture of accountability, collaboration and continuous improvement
• Ensure the team has the skills and resources to meet changing business needs and deliver an excellent employee experience
• Ensure accurate, well-governed People data across HR systems through effective controls and audit processes
• Ensure compliance with UK and US employment legislation, GDPR and US data privacy, and internal governance requirements
• Provide people analytics and reporting that support business decisions and workforce planning
• Develop reporting standards and dashboards that provide timely, accurate insights for business leaders
• Lead health and safety across the UK and US, ensuring compliance with relevant legislation and a safe working environment
• Partner with stakeholders to identify and manage health and safety risks, promoting continuous improvement and a positive safety culture
• Oversee the investigation and resolution of health and safety incidents, ensuring appropriate reporting and compliance

Benefits

• 28 days (plus Public Holidays)
• Yearly professional training programmes structured around you
• Pension contributions
• Remote Working
• Healthshield Care plan
• EAP programme, 24/7 Telephone Mental Health & GP
• Annual company share option awards
• Life Assurance (up to four times the amount of your annual salary)
• Cycle to Work Scheme
• Incapacity Income Protection- CIPD or SHRM accreditation is required
• High levels of adaptability, flexibility, resilience, and attention to detail
• Experience working with Rippling is highly preferred
• Excellent communication and presentation skills, with the ability to translate complex information into clear, practical guidance
• Strong people data and reporting capability, with experience identifying and communicating trends across areas such as attrition, absence, performance, and engagement
• Strong project management, strategic thinking, and prioritisation skills, with the ability to manage competing demands
• Strong knowledge of UK and US employment law, regulatory requirements, data governance, and payroll controls
• Experience using automation and AI to simplify processes, improve efficiency, and reduce manual work
• Proven experience leading a People Operations function and developing high-performing teams
• Experience supporting employees and leaders across both the UK and US, with the ability to work effectively across teams and time zones
• Strong experience owning and managing HR systems, including HRIS implementations, automation, and continuous process improvement
• Strong stakeholder management and cross-functional collaboration skills
• Experience designing, reviewing, or managing employee benefits and reward programmes using relevant market data