Head of Performance Analytics

Who you are

• Proven experience leading and developing high-performing Analytics, Commercial Analytics or Performance Analytics teams
• Proven people leadership, stakeholder management and strategic business partnering experience
• Strong commercial acumen with experience partnering senior stakeholders across Commercial, Finance, Trading or Bureau functions to influence strategic decision-making
• Strong expertise in developing and applying analytical frameworks and predictive models, including Customer Lifetime Value (LTV), retention, upsell, churn, customer profitability and propensity modelling
• Advanced SQL skills and experience working with large, complex customer and commercial datasets
• Strong track record of translating complex analysis into actionable insights and measurable business outcomes
• Experience establishing business performance frameworks, KPIs and executive-level reporting
• Ability to prioritise and manage an analytics roadmap aligned to business objectives and commercial outcomes
• Experience leveraging AI, automation and advanced analytics techniques to improve insight generation and decision-making
• Experience within subscription, marketplace, financial services or other consumer-focused businesses
• Knowledge of commercial optimisation techniques, including pricing, customer value, profitability and growth analytics
• Experience using Bureau data, external market intelligence and benchmarking to identify commercial opportunities and market trends

What the job involves

• We're looking for a commercially minded, strategically driven analytics leader to head up our Performance Analytics function
• This is a high-impact leadership role at the heart of business decision-making, acting as the strategic analytics partner to Memberships, Commercial and Finance leadership
• You'll own the Performance Analytics strategy, roadmap and delivery, developing the analytical frameworks, predictive models , performance insights and reporting that explain business performance, maximise customer value and identify future growth opportunities
• Leveraging Experian’s subscriptions and Bureau data, internal performance data and external market intelligence, you'll uncover commercial opportunities, influence strategic decisions and ensure data-driven insight is embedded across the business
• You'll also lead and develop a high-performing team, fostering a culture of commercial thinking, technical excellence, innovation and measurable business impact
• Own the Performance Analytics roadmap, aligning analytical priorities to business strategy and balancing stakeholder demand with long-term commercial value creation
• Act as the strategic analytics partner to Commercial, Memberships, Finance, Trading and Bureau leadership, influencing decision-making through data-driven insight and recommendations
• Lead, coach and develop a high-performing team of analysts, fostering a culture of commercial thinking, technical excellence and continuous improvement
• Develop and evolve predictive models and analytical frameworks that support key commercial metrics, including Customer Lifetime Value (LTV), retention, churn, customer profitability and growth opportunities
• Own the business performance framework, delivering trusted metrics, reporting and insights that explain performance drivers and support executive decision-making
• Lead analytics for the subscription and marketplace businesses, identifying opportunities to improve customer value, commercial performance and long-term growth
• Leverage Experian Bureau data, internal performance data and external market intelligence to benchmark performance, identify trends and quantify new commercial opportunities
• Partner with Marketing, Product, Finance, Data Engineering and Technology teams to deliver actionable analytical programmes, while embedding AI and automation to improve efficiency and business outcomes

Benefits

• Hybrid working
• Flexible working
• Discretionary bonus
• Pension
• Bupa Healthcare
• Sharesave Scheme
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
• Discounted gym membership
• Discounted dental cover