Head of Retail Operations

Experience:

15 - 20 years of experience in QSR/Food Retail Operations with proven expertise in managing a 50+ store network and driving business growth.

Role Overview:

We are looking for a dynamic Retail Operations Head to lead our Foods retail business, with end-to-end responsibility for operational excellence, business growth, profitability, and customer experience. The ideal candidate should have strong QSR operational expertise combined with

business acumen and P&L ownership capability .

Key Responsibilities:

• Own and drive the performance of a multi-store QSR/Food Retail network, including sales, profitability, and operational excellence.
• Manage and improve store-level P&L, revenue growth, cost optimization, and productivity.
• Lead new store openings (NSO) including planning, execution, manpower readiness, and operational setup.
• Drive consistent execution of SOPs, food safety standards, service quality, and brand experience across stores.
• Build and develop high-performing teams including Area Managers and Store Managers.
• Use data and business insights to identify growth opportunities and improve store performance.
• Partner with cross-functional teams to support expansion and operational scalability.

Candidate Profile:

• Proven experience managing 50+ QSR/Food Retail outlets .
• Strong understanding of store operations, customer experience, and retail metrics.
• Demonstrated ownership of business performance and profitability.
• Hands-on experience in new store openings and scaling retail operations .
• Strong commercial mindset with ability to drive revenue and margin improvement.

Candidate should demonstrate ability to:

• Translate operational initiatives into business outcomes.
• Analyze revenue and profitability drivers.
• Take ownership of commercial decisions.
• Balance customer experience with cost and profitability.
• Use data and analytics for decision-making.

Key Competencies :

Business Leadership

• P&L Orientation
• Commercial Acumen
• Strategic Thinking
• Growth Mindset

Operations Excellence

• Multi-unit Operations Management
• Process Discipline
• Execution Excellence
• Continuous Improvement

Leadership

• Team Building
• Coaching Capability
• Stakeholder Management
• Change Leadership

Customer Orientation

• Customer Experience Management
• Brand Building
• Service Excellence