Head of Shared Service APAC

Key Responsibilities:

• Lead and scale the Kuala Lumpur Regional Delivery Center (RDC), establishing it as a high-performing, multi-site delivery hub supporting APAC markets.
• Partner with regional offices and global stakeholders to transition work into the RDC and ensure seamless, high-quality, and consistent service delivery.
• Build and lead a large, multi-disciplinary team across accounting, tax, entity management, payments, and payroll, with a focus on engagement, capability, and leadership development.
• Drive operational excellence through productivity measurement, process optimisation, automation, and simplification of internal billing and performance metrics.
• Own and manage the RDC P&L, ensuring cost efficiency, scalability, and progression towards a sustainable profit centre.
• Embed a value-driven, outcomes-focused operating model aligned to global RDC standards and governance.
• Champion a strong client-centric culture, ensuring delivery quality, risk management, and compliance with global standards (e.g., ISAE, ISO).

Key Requirements:

• Proven experience leading large-scale (200+) shared services, BPO, or Regional Delivery Center (RDC) environments across multiple geographies.
• Strong track record of building and scaling delivery capability in complex, multi-site RDC environments, including collaboration with established RDCs in India.
• Experience working closely with local market teams across Asia, influencing senior stakeholders and driving alignment.
• Deep service line knowledge across accounting, tax, entity management, payments, and payroll (funds experience advantageous).
• Commercially astute, with demonstrated P&L ownership and the ability to drive growth, efficiency, and performance through robust productivity and billing metrics.
• Expertise in transition management, process improvement, and the implementation of enabling technologies.
• Strong leadership capability with a proven ability to develop high-performing teams and evolve RDC operating models.