Head of Special Projects

Who you are

• Two things make this person: the way you're wired, and the track record that proves it
• You're a force-of-nature operator who switches altitudes from 10,000-foot strategy to 1-foot detail without losing a step - and loves both
• You're a barrel, not ammunition (as Keith Rabois puts it): unreasonably resourceful, self-driven, and most alive in the trenches. Hand you an ambiguous mandate and you take it from 0 to 1 to live with taste, urgency, and near-zero handholding
• You bring militant operational discipline. You're who teams trust with the hardest, messiest, most cross-functional projects - and you make them look easy
• And you're a pleasure to do it with. Positive, optimistic, steady under pressure
• You can speak engineering. You don't write the code, but you can sit with eng, scope the work, QA it, and keep a roadmap moving without slowing anyone down
• You're AI-native. AI is part of how you think and work - you've found tools and automations that 95% of your peers don't understand yet, and they make you dramatically more productive
• You're quantitative and systems-savvy. Sharp with spreadsheets, dangerous with modern tools, and you decide from metrics, not vibes. You can ship an automation or a dashboard without waiting on eng. (Nice to have: product analytics tools like PostHog.)
• And you've got the receipts. We think the right person could be one of two profiles (and we're happy to be proven wrong):
• The operator with elite training. A few years at a top consulting firm or bank (MBB / top-tier or equivalent), where you climbed fast, then moved into a startup and operated in the trenches. The rigor of a top firm, the scrappiness of a startup
• The startup-grown generalist. You've spent your career inside high-growth startups (Series A/B/C), started junior, and earned your way up as the person who gets things done across every function
• Either way: 4-7 years as a top performer in roles that demand extreme rigor and intensity, with 12+ months (ideally more) in a scrappy 0-1 environment where you saw firsthand how engineering, product, and design actually work together

What the job involves

• We're hiring a senior operator to be the operational center of gravity for the company. You'll partner directly with our Founder/CEO (Joseph), and you'll be the person who makes sure the trains run on time at a high bar - across product, engineering, GTM, community, and people
• Project manage every workstream. Drive execution across the whole company so ideas turn into shipped work, on time, with no dropped balls. You're the connective tissue between functions
• Drive the engineering and product roadmap. Work shoulder-to-shoulder with our technical lead to keep eng, product, and design moving - scoping work, QA-ing on production, triaging fixes, and closing the loop - so Joseph stays focused on the highest-leverage bets
• Run on metrics. Own the company's source of truth - the dashboards and definitions leadership steers by - and the data plumbing (PostHog, HubSpot) that keeps it honest
• Bring operational rigor. Install the cadences, systems, and accountability a fast team needs to scale without breaking
• Make "how we work" agent-first. Wire up the automations, agents, and pipelines that lets us increase productivity with zero added headcount
• Scale what works from 1 to 10. Turn operations held together by heroics today into repeatable systems
• The product roadmap's execution. Keep eng, product, and design in lockstep - scope, QA, ship - and own the rollout end to end
• Product PMF sprints. Drive a product to PMF - set the goal, define the metrics, and rally the team around it week over week
• The metrics & analytics stack. The single source of truth - dashboards, retention curves, and the automation that keeps our data systems in sync
• The GTM & automation stack. The tools and AI workflows (N8N, Clay, HubSpot, MCPs, and whatever ships next) - standing them up with zero eng support
• Flagship events. ELEVATE (our in-person CPO conference) and CPOHQ roundtables & dinners, end to end
• Hiring & onboarding. Source, close, and onboard engineers, operators, and other key hires as we grow
• • dozens more, across every function

Benefits

• Medical, dental & vision insurance
• 401k
• Hybrid (NYC)
• Generous equity
• Team offsites
• $2,500 learning budget
• $500 WFH budget
• Parental and family leave