Head of Technical Implementation

Who you are

• 5+ years leading complex, customer-facing software implementations or technical product delivery, including launches with multiple teams on the customer’s side
• Exceptional project management. You run concurrent work, surface risks early, get decisions made, and follow through without anyone chasing you
• Exceptional communication. You can work a technical issue with an analyst, a workflow decision with a clinician, and a change of plan with an executive
• Hands-on technical judgment. You write SQL, read API documentation and sample payloads, trace a data flow, and verify delivered behavior yourself
• Experience turning an ambiguous customer need into a first working implementation
• You’ve led implementations involving Epic, Cerner, or another EHR, or worked inside a hospital’s EHR environment
• You’ve delivered integrations involving HL7, FHIR, or other clinical data exchange
• You’ve built an implementation process that made later launches more reliable

What the job involves

• Get HealthLeap working in hospitals, all the way through to clinical use
• We build AI that helps clinicians find patients who need attention
• We’re live at 40+ hospitals, and each one brings different systems, data, workflows, and people who need to make a launch happen
• You’ll own deployments from the first requirements conversation through go-live and stabilization, working directly with hospital clinical leaders, IT teams, and executives alongside our engineers
• You’ll start as a senior individual contributor and build the implementation team as we grow
• Lead several hospital deployments at once. Set the plan, clarify owners and decisions, manage dependencies, and keep dates and risks visible
• Work with clinicians and hospital teams to understand the workflow and turn an unclear request into requirements and acceptance criteria
• Independently test endpoints and inspect data feeds, API responses, and SQL extracts. Check what arrives against the specification and against what clinicians need to see
• Work with engineers on gaps that need product or integration changes. Bring specific evidence, agree on tradeoffs, and keep the hospital informed
• Lead go-live readiness, resolve issues during launch, verify the result downstream, and support stabilization
• Turn lessons from each hospital into playbooks, processes, and product requirements so the next deployment goes better

The application process

• Intro call
• Deployment scenario: we talk through a real hospital launch and where you’d take it
• Technical exercise: investigate a hospital data feed and tell us what’s wrong with it
• Onsite with the team in San Francisco
• We decide the same week as the onsite

Benefits

• Compensation: Market-leading salaries - we want the best
• Equity: Meaningful ownership in an early-stage company
• Healthcare: 100% of premiums covered for employees
• Unlimited PTO: Unlimited, with recommended minimum of 20 days
• 401(k): We match 4% - your future matters
• Equipment: Laptop + budget to set up your home office