Head of User Experience

Who you are

• 10+ years in UX/product design, including 5+ years leading and managing a UX/design team, ideally within enterprise or vertical-market B2B SaaS
• Direct experience building, scaling, or governing a design system and a shared UI component library in close partnership with a platform/engineering team
• Knowledge of regional governance/compliance issues (E.g. UX as it pertains to GDPR)
• A track record of driving UX consistency across multiple products or business units in a matrixed organization — not just owning a single product's design
• Experience establishing UX research and validation practices (usability testing, spec/design review processes) in partnership with Product Management and Engineering
• Familiarity with how AI/agentic workflows are reshaping product UX — able to reason about design implications, not just traditional screen-based interaction design
• Experience proposing and standing up a team operating model — comfortable making the case for headcount, structure, and process change to senior leadership
• Strong influence and stakeholder management skills; able to hold a design standard under delivery pressure from both Product Management and Engineering
• Bachelor's or Master's degree in Human-Computer Interaction, Design, or a related field, or equivalent practical experience
• Domain exposure to field service, logistics, transportation, ERP, or environmental/resource-management software is a strong plus, but not required

What the job involves

• Product lines
• Ensure that the SaaS solution across products and modules delivers a seamless experience from sign-in, setup and user navigation
• Partner directly with the platform engineering team to shape the UX Framework and shared UX component libraries, ensuring design and engineering evolve them together rather than in parallel
• Establish the governance model so the design system scales without becoming a bottleneck.

Cross-product UX consistency & product enhancement

• Drive consistency of UX patterns, interaction models, and visual language across products and development initiatives in all three Product Lines
• Review current AMCS products and proactively propose UX enhancements that improve usability, discoverability, and user productivity — concretely, fewer clicks and less friction to complete core workflows
• Build the mechanisms (design reviews, UX debt tracking, heuristic audits) that catch inconsistency before it ships, not after
• Work with the product team function to ensure good customer validation and then feedback on product experience to ensure we build/have built the right product and UX
• Partner with Product Management and Engineering to define how UX shows up in the SDLC: spec validation, design reviews, usability testing labs, and acceptance criteria for “good UX,” not just “functionally complete.”
• Introduce lightweight, repeatable usability research practices (moderated testing, unmoderated studies, benchmarking) that a small team can realistically sustain across many products
• Define how UX and PM divide and share responsibility for discovery and validation, given PM's much larger headcount
• Help define and drive UX's role in AMCS's move to an Agentic SDLC — including how design work is briefed, reviewed, and validated when AI agents are generating or assisting with implementation
• Assess how agentic, AI-driven product experiences (not just traditional click-based UI) change AMCS's UX principles, patterns, and design system requirements
• Propose a target operating model for the UX function itself: team size, skill mix, centralized vs. embedded structure, and how it should evolve as AMCS scales — backed by a clear rationale and business case.

Team & stakeholder leadership

• Lead, coach, and grow the existing UX/UI team, while remaining hands-on: reviewing designs, running workshops, and doing direct design work where the team is stretched thin
• Operate as a senior voice in the broader product organization — influencing Product Line Leaders, the Engineering & Architecture lead, and senior Product Management peers, not just executing on their requests
• Represent UX in product and technology leadership forums, and be the escalation point when UX standards and delivery pressure conflict
• How success will be measured (first 12 months)
• AMCS Platform Design System and UX Framework published, adopted, and actively governed across all three Product Lines
• A defined, repeatable process for UX/spec validation and usability testing adopted jointly by Product Management, Engineering, and UX
• Measurable usability improvements (e.g., reduced steps/clicks, improved task completion) on at least one flagship workflow per Product Line
• A proposed and leadership-approved target operating model for the UX function, including its role in the Agentic SDLC

Benefits

• Choose how you work, hybrid or onsite
• Gain extensive training, guidance and support
• Work in an environment that is truly collaborative, innovative and supportive
• Have a clear pathway for your progression
• Make an impact and be part of digital ways to a cleaner world!