Head Office General Manager

We are looking for an experienced Head Office General Manager to oversee the overall operations of Posh Wedding Rental and Posh Cafe.

Key Responsibilities:

• Oversee day-to-day operations of the Head Office and all outlets.
• Coordinate with branch managers and department heads to ensure smooth operations.
• Monitor branch sales, performance, expenses and key business KPIs.
• Manage and improve operational processes, SOPs and reporting systems.
• Lead, motivate and develop teams across different locations.
• Handle operational escalations and ensure timely resolution of branch-level issues.
• Oversee Posh Cafe operations, including staff, service standards, daily performance and operational requirements.
• Coordinate with procurement, administration, finance, HR and other departments.
• Identify operational gaps and implement practical solutions to improve efficiency.
• Prepare regular performance reports for management.
• Support business expansion, planning and execution of new initiatives.
• Ensure company policies, procedures and quality standards are followed across locations.

Requirements:

• 2–6 years of experience in General Management, Operations Management or a similar leadership role.
• Graduate/Post-Graduate; MBA/PGDM is preferred.
• Experience managing teams and multiple locations is preferred.
• Experience in retail, fashion, hospitality, F&B or multi-branch businesses will be an advantage.
• Strong leadership, communication, decision-making and problem-solving skills.
• Good knowledge of MS Excel/Google Sheets and business reporting.
• Malayalam and English communication skills required.
• Willingness to travel to branches when required.

Location: Thiruvananthapuram
Salary: ₹4.8–6 LPA, depending on experience and suitability.

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person