Head Online Courses

We are seeking an experienced and results-oriented Head Online Courses to lead and develop the institution's online education and digital learning portfolio. The position will be responsible for the complete lifecycle of online programmes, including market research, course conceptualization, academic coordination, content development, LMS management, programme launch, learner acquisition, delivery, learner engagement, quality assurance and performance monitoring.

The candidate will work closely with University leadership, Deans, HODs, faculty members, technology teams, marketing/admissions teams and external partners to establish a scalable and sustainable online education vertical.

Role & responsibilities

1. Online Education Strategy

• Develop and implement the strategic roadmap for the Online Courses / Digital Learning vertical.
• Identify emerging trends and opportunities in online education, professional education, certificate courses and continuing education.
• Conduct market and competitor analysis to identify high-demand courses and new programme opportunities.
• Develop annual plans for course launches, enrolment, revenue and learner engagement.
• Recommend new online programmes based on industry requirements, learner demand and institutional strengths.

2. Course Conceptualization & Development

• Lead the end-to-end development of online courses from concept to launch.

• Coordinate with Deans, HODs and faculty members to develop course curriculum and learning outcomes.

• Develop course structures, modules, learning pathways, assessments and certification frameworks.

• Coordinate development of high-quality digital learning material including:

• Recorded lectures

• Video modules

• Presentations

• Reading material

• Quizzes

• Assignments

• Case studies

• Assessments

• Ensure course content is current, relevant, structured and learner-friendly.

• Establish standard processes for course development and periodic content review.

3. Faculty & Subject Matter Expert Management

• Identify and coordinate with faculty members and external Subject Matter Experts (SMEs).
• Develop guidelines for faculty participation in online programmes.
• Coordinate recording schedules, live classes, webinars and expert sessions.
• Monitor faculty contribution and timely completion of assigned course content.
• Build a database of internal and external faculty/SMEs for future programmes.

4. LMS & Technology Management

• Oversee the effective functioning and utilization of the Learning Management System (LMS).
• Coordinate with IT teams and technology vendors for LMS implementation, upgrades and troubleshooting.
• Ensure timely uploading and updating of course content, assessments and learning resources.
• Monitor LMS analytics including learner login, participation, content consumption and assessment performance.
• Identify technology improvements to enhance learner experience.
• Ensure appropriate data security and confidentiality of learner information.

5. Online Course Operations

• Manage the complete operational lifecycle of online programmes.
• Prepare course launch and delivery calendars.
• Coordinate learner onboarding, orientation and programme commencement.
• Monitor live sessions, recorded content, assignments, assessments and examinations.
• Ensure timely completion of academic activities.
• Establish processes for handling learner queries, grievances and technical issues.
• Coordinate course completion, certification and learner records.

6. Student / Learner Engagement

• Develop strategies to improve learner participation, engagement and completion.
• Monitor learner attendance, activity and course progress.
• Organize webinars, expert sessions, discussion forums and interactive learning activities.
• Collect and analyse learner feedback.
• Develop interventions to improve learner retention and reduce dropouts.
• Ensure a positive end-to-end learner experience.

7. Marketing, Admissions & Enrolment

• Work closely with the Marketing and Admissions teams to develop course promotion strategies.
• Provide inputs for course brochures, websites, social media campaigns and digital marketing material.
• Develop course-specific value propositions and communication content.
• Monitor enquiries, applications, admissions and conversion rates.
• Identify opportunities for corporate, institutional and professional partnerships.
• Explore international learner acquisition opportunities where applicable.

8. Corporate & Institutional Collaborations

• Identify opportunities to offer online programmes to corporates, hospitals, healthcare organizations, professional associations and educational institutions.
• Develop institutional partnerships for employee learning and professional development programmes.
• Coordinate MoUs and collaborative online learning initiatives.
• Explore opportunities for customized and executive education programmes.

9. Quality Assurance & Compliance

• Establish quality standards and SOPs for online course development and delivery.
• Ensure programmes comply with applicable University, UGC and other relevant regulatory/institutional requirements, wherever applicable.
• Conduct periodic reviews of course content and learner outcomes.
• Monitor academic quality, assessment standards and learner feedback.
• Maintain appropriate documentation for institutional audits and reviews.
• Ensure academic integrity and appropriate handling of learner data.

10. Financial & Commercial Management

• Prepare course-wise budgets and financial projections.
• Monitor programme revenue, expenditure and profitability.
• Evaluate pricing and programme economics.
• Track enrolment against financial targets.
• Identify opportunities for improving course profitability and operational efficiency.
• Coordinate with Finance for billing, collections and financial reporting.

11. Team Leadership

• Build and lead the Online Education team.
• Define roles, KRAs and KPIs for team members.
• Recruit, train and develop staff involved in online course operations.
• Establish performance review mechanisms.
• Ensure effective coordination between academic, technology, marketing and administrative teams.

12. MIS & Reporting

Prepare and present periodic MIS and dashboards covering:

• Course-wise enrolment
• Enquiry-to-admission conversion
• Revenue
• Course profitability
• Learner attendance and engagement
• Completion rates
• Dropout rates
• Faculty utilization
• Course launch status
• Learner satisfaction
• Marketing performance
• Corporate/institutional partnerships

Preferred candidate profile

Candidates with proven experience in building and managing online education programmes, leading digital learning teams, developing scalable course portfolios and driving learner enrolment and engagement will be preferred.

Experience in higher education, university, healthcare/medical education or EdTech will be an added advantage.